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About the Role

The focus of this position is to actively engage and provide superior service to our external and internal customers. In this position you will be the first point of contact for DiVal’s outside sales team’s customers, delivering the highest level of proactive customer service while maintaining workflow.

Responsibilities

• Acknowledge all requests within a 2hr timeframe using the CRM.
• Process customer orders, returns, exchanges, back-order updates, and contract pricing.
• Enter sales quotes & orders as requested by internal/external customer within 2 hours of receiving.
• Coordinate expedites & obtain proof of delivery.
• Process new item requests (NIR) submitted by Sales team.
• Proactively update and increase product knowledge.
• Promote company events and services through all points of contact with customers.
• Perform general data entry functions.
• Proactively work with all internal departments to provide excellent service to customers.
• Work with manager to improve workflow and processes.

Requirements

• Possess a passion for the “Customer Experience” and helping businesses become more successful.
• 2+ years of office support in a customer service role is preferred.
• Solid computer and multitasking skills, including Microsoft Office and CRM.
• Exceptional communication skills, both written and verbal.
• Excellent organizational and time management skills.
• Strong decision making and analytical abilities.
• Must be able to pass a NON-DOT drug screen and physical.
• Provide customer facing coverage for retail store when needed.
• Ability to lift 30 lbs. – 50 lbs. on a repetitive basis.
• Ability to climb ladders on a repetitive basis.
• Ability to work 5 days a week, Mon.-Fri., 8:30-5pm.

Skills

• Customer Experience
• CRM
• Microsoft Office
• Written communication
• Verbal communication
• Organization
• Time management
• Decision making
• Analytical abilities

Location

• Buffalo, NY

Work Type

• Regular Full Time
• Onsite

Experience Level

• 2+ years of office support in a customer service role preferred

Education Level

• High School diploma / GED equivalent

Benefits

• Medical benefits
• Dental & vision benefits
• Other voluntary benefits (STD, LTD, Accident, Critical illness, Life insurance)
• Company provided life insurance policy
• 401K
• Paid time off

About the Company

• Join the DiVal Safety Equipment team in our Buffalo, NY headquarters as a member of our fast paced and dynamic team.