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About the Role

Play a pivotal role in coordinating deliveries, managing logistics performance, and ensuring exceptional service across operations. This fast-paced role involves taking ownership of a cluster of plants, proactively managing customer orders, haulage resources, and operational challenges to ensure key performance indicators are met.

Responsibilities

• Lead operational planning and coordination for assigned plant clusters, managing order books and work profiles.
• Ensure a balanced and efficient workload to achieve Volume, On-Time Delivery (OTD), and Utilisation targets.
• Collaborate with commercial, operational, and transport teams to meet customer requirements while managing costs.
• Coordinate company, franchisee, and external haulier activity.
• Optimise vehicle movements to maximise utilisation and minimise empty mileage.
• Monitor fleet availability, annual leave schedules, servicing requirements, and breakdowns.
• Escalate and manage haulier performance issues.
• Build strong relationships with key customers and proactively anticipate future requirements.
• Take a 'never say no' approach, identifying alternative solutions wherever possible.
• Ensure customers are kept informed of delays, operational changes, and delivery updates.
• Work closely with commercial teams to forecast demand and proactively manage high-priority accounts.
• Coordinate workload planning around scheduled plant maintenance and shutdowns.
• Respond quickly to unexpected breakdowns by reallocating work and communicating effectively with customers and stakeholders.
• Manage vehicle redeployment and workload balancing during operational disruptions.
• Monitor daily delivery activity, optimiser performance, and vehicle statuses.
• Ensure working vehicles are correctly allocated and off-duty vehicles are excluded from planning.
• Review future order demand and delivery schedules to ensure efficient resource allocation.
• Accurately record operational issues, delays, and performance concerns for reporting purposes.
• Liaise effectively with commercial, operational, and customer service teams.
• Resolve customer and haulier queries professionally and efficiently.
• Maintain accurate administration and system records within agreed timescales.
• Support colleagues across the wider team and provide cover where required.
• Ensure compliance with company policies and procedures at all times.

Requirements

• GCSE Grade 4/C or above in Maths and English (or equivalent).
• Strong experience within logistics, transport planning, shipping, distribution, or supply chain operations.
• Excellent communication skills with the ability to build relationships and negotiate with a range of stakeholders.
• Strong analytical and problem-solving abilities.
• Proven ability to work under pressure and prioritise competing demands.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Good understanding of SAP, SynchroTESS, and Microsoft Office applications.
• Experience of working within a large, complex operational environment is highly desirable.
• Understanding of transport, logistics, and vehicle utilisation principles.

Skills

• Logistics
• Transport Planning
• Shipping
• Distribution
• Supply Chain Operations
• Communication
• Relationship Building
• Negotiation
• Analytical Skills
• Problem-Solving
• Working Under Pressure
• Prioritisation
• Customer Service
• SAP
• SynchroTESS
• Microsoft Office
• Transport Principles
• Logistics Principles
• Vehicle Utilisation Principles

Location

• Victoria Deep

Work Type

• Full-time

Experience Level

• Senior

Education Level

• GCSE Grade 4/C or above in Maths and English (or equivalent)

About the Company

• Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.
• We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement.
• We aim to promote a culture that values openness, transparency and individual achievement.
• At the centre of our actions lies the responsibility for the environment.
• As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future.
• We enable new opportunities for our customers through digitalisation.