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About the Role

This position offers an opportunity to make an impactful difference by providing leadership and strategic direction for frontline operations across the Court Services Division. You will oversee operations across multiple court and tribunal locations, manage customer service, and provide court and business support for the Provincial Offences court system and City tribunals. This role involves leading strategic initiatives, fostering operational excellence, and driving continuous improvement to enhance service delivery and support innovation.

Responsibilities

Lead the development, design, and implementation of operational policies and programs.
Contribute to continuous improvement across the Division through strategic analysis.
Execute the strategic direction set by the Executive Director.
Develop strategic and operational plans for service lines.
Direct all activities within the section through subordinate management staff.
Lead and motivate a diverse workforce, fostering a culture of collaboration and innovation.
Ensure high standards of work quality, organizational performance, and effective teamwork.
Oversee daily operations across service lines, including court support, tribunal administration, and business support.
Develop, recommend, and manage the section's annual budget.
Conduct short- and long-term financial planning and caseload forecasting.
Establish financial management systems.
Administer collective agreements and consult with Corporate Employee Relations.
Provide guidance on corporate and divisional policies, legislative compliance, and dispute resolution.
Participate in grievance procedures, arbitration, and co-lead labour disruption planning.
Support the collective bargaining process.
Develop and monitor performance metrics.
Ensure divisional policies and procedures comply with statutory requirements.
Monitor staff effectiveness and case management quality.
Ensure service line staff are properly trained and equipped.
Ensure all strategic planning goals and activities are achieved for courts and tribunals.
Implement change management strategies.
Encourage innovation, professional accountability, and intellectual growth.
Participate in organizational change initiatives.
Represent the Division at Council and Committee meetings.
Liaise with internal divisions, provincial ministries, legal services, judiciary, and tribunal partners.
Provide senior-level policy advice on business improvement strategies.
Provide guidance on handling contentious client issues.
Coordinate with Corporate Security to ensure safe courtroom and tribunal environments.
Oversee resolution of adversarial or crisis incidents.

Requirements

Strong understanding of and extensive experience in justice administration.
Specific experience in court administration and tribunal operations is required.
Extensive experience in strategic planning, financial oversight, and business transformation within a complex unionized environment.
Extensive experience and leadership overseeing large teams, delegating responsibilities, and fostering a high-performance culture.
Considerable experience in budget management, financial forecasting, and risk management.
In-depth knowledge of labour relations, workforce planning, and collective agreement administration.
Demonstrated commitment to employee engagement, talent management and succession planning.
Ability to lead data-driven decision-making, performance measurement, and predictive analytics initiatives.
Ability to develop and implement transformation initiatives, and business process improvements.
Exceptional stakeholder management skills, with experience engaging with Councillors, government agencies, and community partners.
Strong understanding of compliance frameworks, including corporate policies, financial regulations, and risk mitigation strategies.
Excellent written and verbal communication skills, with the ability to prepare Council reports, policy documents, and executive briefings.

Skills

Justice administration
Court administration
Tribunal operations
Strategic planning
Financial oversight
Business transformation
Team leadership
Delegation
High-performance culture development
Budget management
Financial forecasting
Risk management
Labour relations
Workforce planning
Collective agreement administration
Employee engagement
Talent management
Succession planning
Data-driven decision-making
Performance measurement
Predictive analytics
Transformation initiatives
Business process improvements
Stakeholder management
Compliance frameworks
Written communication
Verbal communication

Location

92 Front St. East
1530 Markham Road
2700 Eglinton Ave. West
850 Coxwell Ave.
40 Orchard View Blvd.

Work Type

Hybrid
Full-time

Experience Level

Extensive experience in strategic planning, financial oversight, and business transformation
Extensive experience and leadership overseeing large teams
Considerable experience in budget management, financial forecasting, and risk management
In-depth knowledge of labour relations, workforce planning, and collective agreement administration

Salary/Compensations

$165,310.00 - $222,843.00

About the Company

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
The City of Toronto is committed to creating an accessible and inclusive organization.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Equal Opportunity

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Disability-related accommodation during the application process is available upon request.