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About the Role

Lead a team responsible for driving operational efficiency, business process improvement, reporting, automation, and technology enablement within the Quality function. This role will execute the Quality transformation roadmap, enhancing quality coverage, strengthening controls, improving stakeholder experience, and increasing operational efficiency through people leadership, business acumen, and technical capability.

Responsibilities

Lead a team of Sr. Business Operations Specialists and Lead Quality Analysts to identify, evaluate, and execute operational improvement opportunities.
Own and manage a pipeline of continuous improvement, automation, and technology opportunities, prioritizing based on business value, effort, risk reduction, and stakeholder impact.
Drive the implementation of Quality transformation initiatives, supporting a roadmap focused on automation, AI enablement, process modernization, and scalability.
Identify and deliver low-code solutions using tools such as Copilot, Power Platform, workflow automation, and reporting technologies.
Partner with business and technology stakeholders to assess opportunities, define requirements, and implement sustainable solutions.
Establish governance, prioritization frameworks, and value measurement practices.
Support discovery, pilot, and implementation activities for the future-state Quality operating model and enterprise quality platform strategy.
Lead, coach, and develop a high-performing team, fostering a culture of accountability, engagement, and continuous improvement.
Ensure operational excellence through effective delivery of quality programs, strong governance, and consistent service outcomes.
Drive process improvement by standardizing workflows, strengthening controls, and creating structure.
Champion the adoption of technology, automation, AI, and analytics.
Partner with Operations, Risk, Compliance, Audit, and business leaders to strengthen quality, governance, and customer outcomes.
Provide trusted advice, insights, and actionable recommendations to improve operational performance and mitigate risk.
Support business change, new initiatives, and evolving operational needs through effective quality oversight frameworks.
Influence stakeholders and drive alignment across multiple business areas to achieve strategic and operational goals.

Requirements

Experience leading technology-enabled business transformation initiatives from concept through implementation and value realization.
Demonstrated ability to translate business problems into scalable process, automation, or technology solutions.
Proven leadership experience managing teams responsible for business transformation, process improvement, automation, analytics, or operational excellence.
Strong understanding of operational processes within Insurance, Wealth, Claims, Call Centre, or related financial services environments.
Demonstrated ability to lead through ambiguity, establish structure where processes are not fully defined, and drive execution across multiple priorities.
Strong stakeholder management skills with the ability to influence business, operations, and technology partners.

Skills

People leadership
Business acumen
Technical capability
Process optimization
Low-code automation
AI-enabled solutions
Analytics
Continuous improvement
Copilot
Power Platform
Workflow automation
Reporting technologies
Stakeholder management

Location

Hybrid

Work Type

Temporary
Full-time

Education Level

Post-secondary education in Business, Finance, Insurance, Commerce, or a related field, or an equivalent combination of education and experience.

Salary/Compensations

$71,900 - $119,800

Benefits

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit.
Time Off: Regular vacation and personal days, plus a volunteer day.
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts.
Emphasis on Community: Workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

About the Company

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians.
Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other.

Equal Opportunity

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.