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About the Role

The Account Manager is part of a high-performing local market team focused on providing top-tier marketing services for one of our largest global clients. This role collaborates with strategy, performance, creative, and production specialists to ensure a smooth client experience, overseeing daily execution and coordination of client work, ensuring accurate and punctual delivery. They act as a liaison between clients and internal teams, managing timelines, clarifying briefs, and resolving issues with a clear, calm, and collaborative approach. This role requires a confident communicator and organiser who is detail-oriented and capable of establishing trusted relationships with stakeholders, playing a vital role in maintaining project momentum, ensuring alignment, and contributing to a smooth, efficient client experience. They also serve as the heart of operational delivery—ensuring client satisfaction, internal clarity, and cross-functional coordination. The team plays a central role in delivering “Procurement as a Service” — ensuring transparency, quality, and efficiency across marketing investments. With a focus on retail and shopper activation, the Account Manager helps connect strategic priorities with local execution, contributing to smarter, quicker, and more impactful outcomes.

Responsibilities

Assist in the delivery of client campaigns and activities from planning to implementation in the retail space.
Serve as a primary daily contact for internal teams and clients.
Manage and update project timelines, budgets, and documentation to maintain visibility and control.
Escalate issues and assist in resolving delivery challenges.
Coordinate with sourcing, creative, and production teams to ensure workstreams are aligned.
Assist the Account Director and Senior Account Manager in preparing presentations, reports, and reviews.
Ensure compliance with brand, budget, and process standards in all activities.
Identify opportunities for ongoing improvement in workflow, tools, and client engagement.

Requirements

Minimum 3-5 years’ experience in retail marketing, client services or agency delivery, with experience managing cardboard FSDU, POSM and in-store activation campaigns.
Strong understanding of structural design and 3D development processes, including renders, drawings, prototypes and production specifications.
Experience working with design, production, procurement and manufacturing teams to deliver retail display solutions.
Excellent organisational, project management and stakeholder management skills.
Strong communication and client relationship management abilities.
Commercially aware, with experience managing budgets and project costs.
Good knowledge of print production, cardboard POS manufacturing and supply chain processes.
Experience managing artwork, prototyping and production approval processes.
Proactive, results-driven and comfortable managing multiple projects in a fast-paced environment.
Experience within the spirits, beverage or wider FMCG sectors would be advantageous but is not essential.

Skills

Retail marketing
Client services
Agency delivery
Cardboard FSDU management
POSM management
In-store activation campaign management
Structural design understanding
3D development processes
Renders
Drawings
Prototypes
Production specifications
Design team coordination
Production team coordination
Procurement team coordination
Manufacturing team coordination
Retail display solution delivery
Organisational skills
Project management skills
Stakeholder management skills
Communication skills
Client relationship management
Budget management
Project cost management
Print production knowledge
Cardboard POS manufacturing knowledge
Supply chain processes knowledge
Artwork management
Prototyping approval processes
Production approval processes
Proactive
Results-driven
Multi-project management
Fast-paced environment adaptability
Spirits sector experience (advantageous)
Beverage sector experience (advantageous)
FMCG sector experience (advantageous)

Location

London

Work Type

Full Time

Experience Level

3-5 years

About the Company

adm-Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment.

Equal Opportunity

We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.