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About the Role
We are a leading home services provider seeking personable and reliable individuals to serve as Customer Care Agents. You will handle inbound and outbound customer service calls, providing consultation on pricing, service plans, and billing issues, with a focus on exceptional customer care.
Responsibilities
- Take incoming calls from customers and make outbound calls for follow-up and upselling.
- Use communication and active listening skills to provide exceptional customer service.
- Prepare account changes.
- Troubleshoot and resolve customer issues.
- Identify and act upon potential new sales opportunities.
- Assist with customer retention.
- Work with other departments to ensure timely resolution of customer issues.
- Negotiate customer prices, service plan payments, and billing issues consistent with company guidelines.
Requirements
- Must be pleasant and professional with an engaging personality.
- Ability to function independently and in a team environment.
- Detail-oriented and focused.
- Flexible and adaptable nature.
- Excellent verbal and written communication skills.
- Strong interpersonal and active listening skills.
- Ability to interact effectively with customers and coworkers.
- Ability to work well in a fast-paced environment.
- Excellent telephone skills.
- Strong troubleshooting abilities.
- Solid negotiating skills.
- Computer proficient.
- Must be flexible for weekday and weekend shifts.
Skills
- Communication
- Active listening
- Negotiation
- Troubleshooting
Location
- Remote
Work Type
- Full-time
Experience Level
- 1-2 years
Education Level
- High School Diploma or Equivalent
Benefits
- Medical coverage (F/T staff)
- Dental coverage (F/T staff)
- Retirement Savings
- Opportunities for advancement
About the Company
- Leading home services provider.
- Focus on providing exceptional customer care.
- Committed to employee professional development.
Equal Opportunity
- Proud to be an equal opportunity employer.
- Committed to a drug and alcohol-free workplace.