Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

An ambassador for the Charlotte Tilbury brand, the Beauty Advisor will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers.

Responsibilities

• Drive financial results in store to meet and exceed plan, including Key Performance Indicators (KPI’s) such as Average Unit Sales (AUS) and Items Per Transaction (IPT).
• Communicate and manage agreed goals.
• Act as a specialist amongst retail artistry brands, demonstrating entrepreneurial spirit within Company guidelines.
• Manage customer queries through sound judgment and achieving positive outcomes.
• Build partnerships with the Account Executive and Area Trainer to ensure continuous training and development of the team to meet Charlotte Tilbury standards in service and artistry.
• Extend exceptional customer service beyond the in-store experience.
• Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staff.
• Determine individual and team sales targets to meet and exceed plan.
• Analyze business performance and proactively plan strategy for day-to-day business and events.
• Consistently promote the Tilbury Touch to the team and customers.
• Lead by example to promote the Tilbury Touch and exceptional customer service.
• Create and maintain an atmosphere of open and positive communication, professionalism, and creativity through team meetings and a collaborative management style.
• Ensure the counter is customer-ready from open to close of business.
• Maintain required inventory levels and accurate stock files.
• Implement visual merchandising, new launch displays, and collateral placement as directed by the marketing team.
• Maintain technology on counter.
• Raise operational issues for resolution in a timely manner.
• Establish and develop cooperative and mutually respectful relationships with the store retail operations team.
• Schedule team to optimize coverage according to customer flow.
• Maintain excellent counter hygiene standards.
• Maintain store standards and policies at all times.

Requirements

• Reflect brand values and customer base.
• Achieve optimal financial results by maximizing top line sales potential.
• Ensure superior service to customers.
• Meet and exceed plan for financial results and KPIs.
• Demonstrate entrepreneurial spirit.
• Manage customer queries effectively.
• Ensure continuous training and development of the team.
• Achieve Charlotte Tilbury standards in service and artistry.
• Extend exceptional customer service beyond the in-store experience.
• Anticipate staffing needs and select talent.
• Determine sales targets.
• Analyze business performance and plan strategy.
• Promote the Tilbury Touch.
• Lead by example.
• Maintain an atmosphere of open and positive communication, professionalism, and creativity.
• Ensure counter readiness.
• Maintain inventory levels and stock files.
• Implement visual merchandising and displays.
• Maintain counter technology.
• Raise operational issues promptly.
• Establish and develop relationships with store retail operations team.
• Optimize team scheduling for customer flow.
• Maintain counter hygiene standards.
• Adhere to store standards and policies.

Skills

• Sales
• Customer Service
• Retail Artistry
• Entrepreneurial Spirit
• Communication
• Team Development
• Visual Merchandising
• Inventory Management
• Stock Management
• Relationship Building

About the Company

• Charlotte Tilbury brand