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About the Role
Our IT team is crucial for keeping Anaconda's 550+ employees productive, especially as we scale and integrate acquisitions. We need an IT Support Specialist who can independently manage a busy ticket queue and informally lead teammates to improve processes.
Responsibilities
- Manage user accounts, system imaging, device provisioning, and software installations across macOS, Windows, and Linux.
- Execute technical onboarding and offboarding for employees and acquisition cohorts.
- Answer, evaluate, and prioritize support requests, troubleshooting hardware, software, A/V, video conferencing, and network issues.
- Keep ticket data current and maintain accurate inventory records for computer equipment.
- Train users on hardware and software, translating technical concepts for non-technical stakeholders.
- Utilize AI tools to enhance troubleshooting, documentation, and ticket triage.
- Guide and support teammates on complex tickets and recurring workflows.
- Collaborate with IT Engineers and Business Systems Analyst on infrastructure improvements and tooling decisions.
Requirements
- 3+ years of experience in end-user IT support, including employee onboarding, offboarding, and inventory management.
- Experience supporting macOS, Windows, and Linux or a combination.
- Proficiency with mobile device management (MDM) platforms and inventory management systems.
- Daily use of AI tools for tasks like drafting documentation, troubleshooting, or triaging tickets.
- Experience interfacing directly with internal customers daily and maintaining strong working relationships.
- Demonstrated ability to work independently in a lean team with minimal oversight.
Skills
- macOS support
- Windows support
- Linux support
- Mobile Device Management (MDM)
- Inventory Management Systems
- AI tools
- Troubleshooting
- Technical onboarding
- Technical offboarding
- User training
- Server operating systems
- Virtualization
- Containerization tools (Docker, Kubernetes)
Location
- Remote
Work Type
- Fully remote
- Full-time
Experience Level
- 3+ years of experience
Salary/Compensations
- $70,000 - $90,000
Benefits
- Annual bonus potential
- Equity participation
- Flexible Vacation Policy
- Medical, Dental, and Vision Insurance
- Short Term and Long Term Disability
- Paid Parental Leave
- Monthly Wellness Stipend
- Employee Assistance Program and Mental Health Resources
About the Company
- Anaconda is committed to protecting and respecting your privacy.
- Anaconda is an EEO/AA employer M/F/V/D.
Equal Opportunity
- An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.