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About the Role

The Desktop Engineer II is responsible for ensuring the operations of assigned functions in accordance with BSMHIT leadership and IT governance. This position is responsible for the analysis, diagnosis, and resolution of complex problems related to enterprise desktop management, including the build and support of associated technologies. Services are delivered in a timely, reliable, and cost-effective manner.

Responsibilities

Perform tasks related to the recommendation, design, and administration of Microsoft SCCM, Flexera AdminStudio, and Windows Desktop Operating Systems.
Administer ancillary technologies including Active Directory, Group Policy Management, Server Hardware Platforms, and Virtualization Platforms.
Complete work on major, complex projects with extensive competency.
Assist with the evaluation of technical solutions based on requirements for group to enterprise-wide deployments.
Provide Tier 2 support and guidance to IT for all Health System and affiliate entities.
Coordinate with technical and non-technical staff and vendors on complex project implementations.
Recommend, implement, and document corrective and preventative solutions.
Document work in the form of policies, standards, and knowledge base articles.
Ensure solutions adhere to defined standards and policies.
Act as a lead project resource, providing guidance, training, and mentoring to team members.
Work independently and with various teams across the Mercy Health enterprise.
Perform daily prioritization of work to meet assigned project and incident SLA requirements.
Perform daily prioritization of work to ensure assigned project and incident SLA requirements are met.
Other duties as assigned.

Requirements

Requires on-call duty 24-hrs/day as part of a rotation schedule for emergency response to critical technical situations requiring immediate attention.
Ability to develop, manage, mentor, and lead a team across multiple platforms and in varying environments.
Ability to set priorities, meet deadlines, lead staff of all levels, and exhibit strong written and verbal communication.
Communicates tactfully and effectively, verbally and in writing, and maintains effective work relations with those encountered.
Commitment to system integrity, stability, customers, and ability to comfortably operate in rapidly growing and changing environments.
Excellent organization skills.
Ability to keep up to date with technology as it develops and inform clients of potential impact.
Experienced in project management.
Highly self-motivated with attention to detail.
Healthcare knowledge/background including data privacy practices and laws.

Skills

Microsoft SCCM
Flexera AdminStudio
Windows Desktop Operating Systems
Active Directory
Group Policy Management
Server Hardware Platforms
Virtualization Platforms
PowerShell
Network protocols
SSL certificates
Network configurations
Patch management
Antivirus methodologies
Automated application deployment and management
Technical documents authoring
Procedure manual creation
Interpersonal skills
Oral communication skills
Analytical skills
Problem-solving abilities

Experience Level

4+ years equivalent work experience
Prior leadership roles and relevant experience
3+ years of experience with SCCM and/or similar desktop administration (preferred)

Education Level

College diploma or university degree in computer science, information systems or other industry related curriculum

About the Company

Nordic, Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation.
All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.

Equal Opportunity

Nordic is an equal opportunity employer.
We are committed to creating an inclusive environment for all employees and applicants.
We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws.
We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.