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About the Role

Assist guests with hotel arrival and departure, ensuring positive guest experiences. This role contributes to building a passionate team that works hard and has fun.

Responsibilities

• Greet customers with a friendly and sincere welcome.
• Use positive and clear speaking voice, listen to and understand requests, and respond with appropriate action.
• Provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system.
• Confirm pertinent information including number of guests and room rate.
• Promote HEI Hotels and Resorts and brand marketing programs.
• Make appropriate selection of rooms based on guest needs.
• Code electronic keys and non-verbally confirm the room number and rate.
• Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
• Verify and imprint credit cards for authorization using electronic acceptance methods.
• Handle cash, make change, and balance an assigned house bank.
• Accept and record vouchers, traveler’s checks, and other forms of payment.
• Convert foreign currency at current posted rates.
• Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear communication.
• Input messages into the computer and retrieve messages to communicate to the guest.
• Retrieve mail, small packages, and facsimiles for customers as requested.
• Close guest accounts at time of check out and ascertain satisfaction.
• Negotiate compromise in cases of dissatisfaction, which may include authorizing revenue allowances.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
• Listen and extend assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
• Remain calm and alert during emergency situations and heavy hotel activity.
• Plan and implement detailed steps using experienced judgment and discretion.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Requirements

• Hotel experience preferred.
• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.

Skills

• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Location

• Albany

Work Type

• Full-time

Salary/Compensations

• $22.59 - $25.10 Hourly

Benefits

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield
• Vision insurance programs through EyeMed
• Vacation, Sick and Holiday programs
• Pet insurance through the ASPCA
• Supplemental, Spousal and Child Life insurance
• Short and Long-Term Disability plans
• 401(k) Savings Plan with matching funds
• Discounts through 'YouDecide' program
• Hotel Room Discount programs

About the Company

• Hyatt Place Albany opened in September 2023.
• Located in downtown Albany along the Hudson River, it is conveniently serviced by several CDTA bus routes and among dining and entertainment options.
• HEI is one of the largest hotel management companies in the US.
• HEI operates under the HEI Loves culture, valuing team members with competitive compensation, benefits, and PTO programs.

Equal Opportunity

• HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
• We value U.S. military experience and invite all qualified military candidates to apply.
• If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!