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About the Role

As a key pillar of Global Sovereign Cloud Delivery & Operations, SAP Cloud Application Services (CAS) offers our customers a seamless and unified SAP application support offering. We are seeking a Principal Delivery Lead (m/f/d) to play a key role in shaping and driving the development of a unified and competitive business unit within the regulated sector, with a focus on support services for managing cloud applications. In this role, you will report to the Head of Global Cloud Application Services and be responsible for CAS delivery in Germany and Western Europe. You will ensure the smooth delivery of support services for cloud applications (both private and public cloud solutions).

Responsibilities

Managing contract delivery
Overseeing the transition to CAS support
Monitoring operations
Ensuring compliance with Service Level Agreements (SLAs)
Fulfilling agreed-upon commercial service levels
Driving business growth and continuous improvement
Managing partner service delivery
Supporting the planning and coordination of release upgrades
Assisting customers in building a cloud operations framework in SAP cloud environments
Ensuring compliance and interoperability
Establishing a sustainable, customer-centric market presence for cloud application services

Requirements

At least 10 years of comprehensive experience in software delivery and cloud operations, covering strategic account management, business development, global operations, commercialization, and customer success
In-depth knowledge of the SAP cloud portfolio and related offerings, as well as experience in global deployment implementation
Proven experience leading delivery teams within an ITIL framework, with a focus on service level agreement (SLA) compliance, continuous improvement, upselling, and customer relationship building
Proven experience in managing and coordinating SAP release upgrades, SAP Release Management
Business acumen of the SaaS and IaaS markets, including in-depth knowledge of the SAP cloud portfolio and offerings, as well as market and competitive intelligence
Understanding of commercial contracts and back-to-back agreements, and the ability to participate in commercial negotiations
Fluency in German and English, both written and spoken are a must
Fostering a culture of trust, feedback, and transparency, as well as valuing diversity, high integrity, and ethical conduct
Ability to communicate effectively at the C-level or management level (while maintaining an eye for detail)
Willingness to subject yourself to a governmental security clearance process

Skills

SAP cloud portfolio
ITIL framework
SaaS
IaaS
SAP Release Management
German
English

Location

Germany
Western Europe

Work Type

Hybrid
Part Time or Regular Full Time

Experience Level

Principal
10 years of experience

Benefits

Constant learning
Skill growth
Great benefits
Team that wants you to grow and succeed
Inclusion
Focus on health and well-being
Flexible working models

About the Company

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you.
We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next.
The work is challenging – but it matters.
You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
At SAP, you can bring out your best.

Equal Opportunity

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.
Specific conditions may apply for roles in Vocational Training.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.