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About the Role

SAP Cloud Application Services (CAS) provides customers with a seamless and unified offering in SAP application support. We are seeking a Principal Delivery Lead to significantly shape and manage a unified and competitive business unit in the regulated sector, focusing on cloud application management support services. You will report to the Head of Global Cloud Application Services and be responsible for CAS delivery for the Germany and Western Europe region, ensuring the smooth provision of support services for cloud applications.

Responsibilities

Manage contract fulfillment (Delivery).
Execute the transition to CAS support.
Oversee operational business.
Ensure compliance with Service Level Agreements (SLAs).
Fulfill agreed commercial performance scopes.
Drive business growth and continuous improvements.
Manage partner service delivery.
Support planning and coordination of release upgrades.
Assist customers in establishing a Cloud Operations Framework in SAP cloud environments.
Ensure compliance and interoperability.
Establish a sustainable, customer-oriented market presence for Cloud Application Services.
Increase CAS utilization.
Meet commercial targets.
Improve customer satisfaction and loyalty.
Meet revenue and margin expectations.

Requirements

Minimum of 10 years of comprehensive experience in software delivery and cloud operations, covering strategic account management, business development, global operations, commercialization, and customer success.
In-depth knowledge of the SAP cloud portfolio and related offerings, with experience in global delivery implementation.
Proven experience leading delivery teams within an ITIL framework, focusing on SLA compliance, continuous improvement, upselling, and expanding customer relationships.
Proven experience managing and coordinating SAP release upgrades.
Business understanding of SaaS and IaaS markets, including deep knowledge of the SAP cloud portfolio and offerings, as well as market and competitor knowledge.
Understanding of commercial contracts and back-to-back agreements, with the ability to participate in commercial negotiations.
Proficiency in German and English (written and spoken) is a must.
Foster a culture of trust, feedback, and transparency, valuing diversity, high integrity, and ethical behavior.
Ability to communicate at C-level/management level while maintaining attention to detail.
Willingness to undergo a government security clearance process due to the potentially classified nature of the work.

Skills

SAP Cloud Portfolio
Cloud Operations
ITIL Framework
Service Level Agreements (SLAs)
Commercial Contracts
Business Development
Customer Success
Release Upgrades
SaaS
IaaS

Location

Germany
Western Europe

Work Type

Hybrid
Part Time or Regular Full Time

Experience Level

Principal
Professional

Benefits

Constant learning
Skill growth
Great benefits
Team that wants you to grow and succeed
Focus on health and well-being
Flexible working models

About the Company

We help the world run better.
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
At SAP, you can bring out your best.

Equal Opportunity

We win with inclusion.
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.