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About the Role

As a key pillar of Global Sovereign Cloud Delivery & Operations, SAP Cloud Application Services (CAS) offers customers a seamless and unified SAP application support offering. We are looking for a Principal Basis Expert to actively shape the development and management of our path toward a unified and competitive business unit in the regulated industry, with a focus on cloud application management services. You will ensure the smooth delivery of cloud application services for private and public cloud environments.

Responsibilities

Enabling and mentoring internal and external delivery teams (including quality assurance and continuous learning)
Leading the maintenance of complex SAP landscapes through technical expertise and support
Troubleshooting and handling customer inquiries
Serving as a trusted liaison between CAS and the SAP solution and product areas
Providing practical support for customer inquiries and incidents
Supporting team members in establishing a sustainable, customer-centric market presence for SAP Cloud Application Services
Increasing CAS usage, meeting commercial targets, improving customer satisfaction and retention, and achieving revenue and margin goals
Providing support for incidents, upgrades/patching, deployments, and other support activities as needed

Requirements

10+ years of experience in SAP technical administration with SAP Basis knowledge
Knowledge and experience in setting up, administering, and operating SAP solutions
Experience supporting presales, solution proposals, and proposal management with account teams
Act as a trusted advisor to Sovereign Cloud customers
Assume full responsibility for the SAP technical solution
Seek opportunities to reduce total cost of ownership (TCO) and optimize ROI
In-depth industry knowledge in the areas of SaaS, PaaS, and IaaS
Deep understanding of the SAP cloud portfolio and offerings
Market knowledge and competition analysis
Fluency in German and English, both written and spoken
Commitment to maintaining daily office presence for efficient team collaboration
Willingness to work shifts in dedicated SAP support facilities
Willingness to subject yourself to a governmental security clearance process

Skills

SAP technical administration
SAP Basis knowledge
Setting up, administering, and operating SAP solutions
Presales support
Solution proposals
Proposal management
SaaS
PaaS
IaaS
SAP cloud portfolio
SAP Basis tasks
Certificate management
Trust configuration
System updates
Performance tuning
Solution Manager configuration
SAP Transport Management and CTS+
Load balancing
Maintenance Planner
SSL and encryption/decryption
SNC/SAML
Technical integration with upstream and downstream systems
Solution Manager /Focused Run/Focused Insights for alerting and monitoring
Business Technology Platform
Technical integration

Location

Berlin
St. Leon Rot

Work Type

Hybrid
Part Time
Regular Full Time

Experience Level

Principal

Benefits

Constant learning
Skill growth
Great benefits
Team that wants you to grow and succeed

About the Company

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
At SAP, you can bring out your best.

Equal Opportunity

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.