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About the Role

As an Operation Specialist, you will own the full contract lifecycle, from initial request through execution and distribution. You will ensure compliance with company policies, regulatory standards, and operational requirements, acting as a key liaison between sales, procurement, legal, and global stakeholders to enable business growth.

Responsibilities

• Initiate checks in the GCM pool within 24-48 HRS from check order date.
• Complete verification requirements, close off checks and update/follow-up check on a timely manner.
• Develop and maintain good relationships with Human Resource/Supervisor and Education/Professional POCs.
• Update verification checks with integrity, ensuring all details are true and factual.
• Handle confidential information with care, knowing what is for verification disclosure and not.
• Diligently and professionally chase candidates for needed requirements to complete check verification.
• Complete the Candidate Data Entry process for newly ordered cases in the system.
• Update contact cards with any information gathered during verification.

Requirements

• Candidate must have at least 1 year of college education with office experience (preferably in BPO).
• Fresh Graduates are welcome to apply.
• Proven ability to work in a matrixed, multinational environment under tight deadlines.
• Strong understanding of contract management principles, terms, and conditions.
• Requires excellent command of the English language and ability to handle conversational interviews.
• Proficiency in basic computer applications, e.g., Microsoft Office and Web browsers.
• Experience doing Inbound calls/transactions is recommended (but not required).

Location

• Atlanta, GA

Work Type

• Hybrid

Experience Level

• 1 year of college education with office experience
• Fresh Graduates welcome

Education Level

• 1 year in college

Salary/Compensations

• Competitive Salary Package

Benefits

• Employee Impact Groups
• FA Cares volunteer opportunities
• Mentorship Advantage Program
• SOAR, award-winning manager development program

About the Company

• First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry.
• Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.
• Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries.
• With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.

Equal Opportunity

• First Advantage is an equal opportunity employer.
• We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation.
• Employment decisions at First Advantage are based solely on qualifications, merit, and business needs.
• We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.