Employment and Financial Support Officer - 12 Month FTC
The Royal Borough of Kensington and Chelsea · England, GB
2 months agoImpress employers and recruiters.
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About the Role
Provide practical, one-to-one guidance to help residents improve their financial wellbeing and secure lasting employment opportunities.
Responsibilities
- Provide practical, tailored support to residents navigating complex employment and financial challenges.
- Manage a varied caseload, offering one-to-one guidance to help individuals overcome debt, build life skills, and improve overall stability.
- Conduct detailed assessments, create realistic action plans, and carry out income and expenditure analyses.
- Support residents in job searches, CV drafting, application completion, and interview preparation.
- Guide residents through grant options, benefit cap exemptions, and Discretionary Housing Payments.
- Build working relationships with internal Council departments, statutory bodies, and voluntary sector partners.
- Maintain accurate database records.
- Track resident outcomes.
- Draft reports.
- Monitor performance indicators.
Requirements
- Hands-on experience in managing a caseload and delivering practical support across employment, welfare benefits, personal budgeting, and income maximisation.
- Deep understanding of the barriers diverse communities face when seeking work.
- Practical knowledge of benefit provisions and grant applications.
- Strong numerical, administrative, and IT skills.
- Comfortable conducting income calculations, updating database records, and writing clear, concise reports.
- Excellent communication skills, ability to build trust, motivate residents, and navigate sensitive conversations about personal finances with warmth, empathy, and professionalism.
- Non-judgemental approach.
- Resilience when supporting people through complex personal challenges.
- Ability to collaborate effectively across multidisciplinary teams.
- Ability to maintain clear professional boundaries.
- Uphold the Council’s core values of respect, integrity, and putting communities first.
Skills
- Employment guidance
- Financial resilience
- Welfare rights
- Community engagement
- Numerical skills
- Administrative skills
- IT skills
- Database management
- Report writing
- Communication skills
- Collaboration
Location
- Borough
Work Type
- Onsite
Experience Level
- Hands-on experience
Salary/Compensations
- New hires will start at the minimum of the advertised salary range.
- Employees receive annual salary increases until they reach the top of the pay scale.
- Employees will receive any agreed cost of living pay rises.
Benefits
- Ongoing professional development and training
About the Company
- Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places.
- Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
- As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence.
- We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
- In this role, bringing a ‘we’re all in’ mindset means having a practical, proactive approach whether you are in the office, working in the field or meeting residents face-to-face across the borough.
- Supporting households through financial hardship isn’t always smooth sailing, but every bit of effort pays off when a resident achieves financial stability or steps into meaningful employment.
- By delivering a compassionate, practical service, you’ll help build trust in the Council while making a genuine difference to our community every day.
Equal Opportunity
- We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
- We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.