Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

We are looking for a Head of IT to take ownership of IT operations, administration, and security at Founders Pledge. This is a hands-on leadership role where you will set direction, make decisions, manage key suppliers, and lead incident response. You will have the autonomy to shape IT operations and understand how technology, security, and operations fit together across the organization.

Responsibilities

• Own and continuously improve our organizational security posture, including risk assessments, controls framework, and alignment with CIS benchmarks.
• Lead quarterly access reviews across our core systems.
• Make proportionate, well-documented security decisions that balance risk with operational needs.
• Coordinate external penetration testing and security assessments, ensuring remediation work is prioritized and completed.
• Lead technical and security incidents from initial triage through to resolution.
• Manage incident communications clearly and calmly, keeping stakeholders informed.
• Run constructive post-mortems and ensure lessons are translated into practical improvements.
• Manage relationships with our MSP, cybersecurity partners, and other specialist suppliers.
• Oversee security-alert escalation, service reviews, and supplier performance.
• Own key technology vendor relationships, contract renewals, and commercial negotiations.
• Own the technology review process for new tools and services.
• Maintain the contract and renewal calendar for key technology suppliers.
• Coordinate responses to donor security questionnaires, audits, and cyber-insurance requirements.
• Maintain clear, useful documentation of our technology controls, risks, and decisions.
• Oversee joiner, mover, and leaver processes, ensuring access and equipment are managed securely.
• Maintain our asset register and coordinate device purchasing, configuration, and lifecycle management.
• Own the helpdesk service and ensure colleagues receive timely, practical support.
• Administer and improve Google Workspace, Notion, Slack, and other core SaaS platforms.
• Oversee endpoint and remote monitoring and management systems.
• Conduct monthly audit reviews and manage our DNS and domain infrastructure.
• Lead the technical aspects of data-processing agreement reviews and data-deletion requests.
• Work closely with our Risk and Compliance team to translate data-protection requirements into effective technical practices.
• Improve how we capture and share organizational knowledge about IT systems.
• Expand our self-service guidance and documentation.
• Deliver practical training that helps colleagues use our tools safely and effectively.

Requirements

• Ready to lead, exercise judgment, and take genuine ownership.
• Comfortable making decisions, explaining reasoning, and acting as the senior escalation point for IT matters.
• Thrive in a lean, distributed organization where priorities can vary and ownership matters.
• Naturally curious and willing to understand how systems work, potential failures, and their place in the wider technology environment.
• Significant experience in IT operations, IT management, or information security, ideally including time as the senior or sole technical escalation point in a small or medium-sized organization.
• Hands-on experience owning or materially contributing to an organization’s cybersecurity posture, including risk frameworks, security controls, incident response, and assurance.
• Experience managing security and IT suppliers, such as managed service providers and MDR or SOC providers.
• Experience negotiating and managing technology contracts, renewal cycles, and commercial terms.
• A track record of leading technical incidents from triage to post-mortem, with calm and clear communication under pressure.
• Strong working knowledge of Google Workspace administration, endpoint management, remote monitoring and management, and modern SaaS environments.
• The ability to work effectively with both technical and non-technical colleagues.
• A curious, pragmatic, and self-directed approach.
• Comfortable learning and administering unfamiliar systems.
• Experience coordinating penetration tests or formal security-assessment programmes (nice to have).
• Knowledge of UK GDPR and experience translating privacy requirements into technical and operational practice (nice to have).
• Experience supporting a distributed, international workforce (nice to have).
• Exposure to the adoption, security, or governance of workplace AI tools (nice to have).
• Line-management or mentoring experience, or an interest in developing these skills as the function grows (nice to have).

Skills

• IT operations
• IT management
• Information security
• Cybersecurity posture
• Risk frameworks
• Security controls
• Incident response
• Assurance
• Supplier management
• Contract negotiation
• Commercial terms
• Technical incident leadership
• Google Workspace administration
• Endpoint management
• Remote monitoring and management
• SaaS administration
• Penetration testing coordination
• UK GDPR
• Privacy requirements translation
• Distributed workforce support
• Workplace AI tools
• Line management
• Mentoring

Location

• London, UK (1x per week commute)
• Remote (US)
• Remote (UK)

Work Type

• Hybrid
• Remote

Experience Level

• Senior
• Lead

Salary/Compensations

• Circa £80,000

Benefits

• Real ownership
• Flat structure
• Chance to help shape the future of strategic philanthropy
• Learning-driven advisory environment

About the Company

• Founders Pledge empowers entrepreneurs to do immense good with their charitable giving.
• Our community of over 2,200 members has pledged nearly $13.6B and donated $1.8B+ to the charitable sector in 45+ countries.
• We provide end-to-end giving infrastructure, pioneering research, and access to a global network of experts.
• We help tech leaders become strategic philanthropists.
• Our members include founders and leaders behind companies such as Airbnb, UiPath, Dropbox, Skype, Spotify, and Uber.
• We focus on deploying capital where it can achieve the greatest impact, guided by evidence, careful analysis, and long-term thinking.
• We are a diverse team, from both charitable and commercial backgrounds, who believe remarkable things happen when people tackle hard problems together.
• We’re building a learning-driven advisory environment - one where advisors not only support member journeys but also co-create the tools, frameworks, and resources that elevate how our community gives.

Equal Opportunity

• We are proud to be an equal opportunity employer and value diversity at Founders Pledge.
• We seek people with different strengths, experiences, and backgrounds, who share our drive to understand and solve complex social challenges.
• We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Finding solutions to the world’s most pressing problems requires different perspectives and unique ways of thinking, and we are committed to building an inclusive and diverse workplace where everyone can do their best work.
• If you’re excited about our mission but don’t meet every requirement, we still encourage you to apply.