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About the Role

Join a movement to change the way Europe pays by making payments easier, clearer, and more secure with Wero, a proudly European digital wallet. You will help shape how teams collaborate across a European fintech from the ground up in a remote-first culture.

Responsibilities

• Design, implement, and continuously improve the operating model for Product, Engineering, and Design to enable efficient collaboration at scale.
• Define and optimize key operational processes such as planning, governance, Software Development Lifecycle (SDLC), and cross-functional ways of working.
• Identify organizational bottlenecks and lead continuous improvement initiatives that increase delivery effectiveness across PEX.
• Establish and maintain an operational KPI framework that provides visibility into performance, delivery health, and organizational effectiveness.
• Build dashboards, reporting, and operational insights that support data-driven decision-making across leadership teams.
• Create a scalable knowledge management framework, including governance of Confluence, documentation standards, playbooks, and templates.
• Support strategic planning, executive communication, and cross-functional initiatives on behalf of the CPTO and PEX leadership team.
• Drive organizational alignment and execution across multiple teams in a fast-growing and evolving environment.

Requirements

• Demonstrated experience designing and improving operating models, governance frameworks, and organizational processes in Product, Engineering, or Technology organizations.
• Strong analytical mindset with experience defining KPIs, operational reporting, and translating data into actionable recommendations.
• Proven ability to influence senior stakeholders and drive cross-functional initiatives without direct authority.
• Experience building and maintaining knowledge management systems, documentation frameworks, and Confluence governance.
• Experience working in fintech, payments, banking, or other highly regulated industries.
• 5+ years of professional experience in Product Operations, Program Management, Business Operations, Strategy & Operations, PMO, or a similar operational excellence role within a technology-driven organization.
• Fluent in English (CEFR C1 or C2); French, German, Dutch, or other European languages are a plus.
• Thrive in a remote-first, multicultural environment.

Skills

• Confluence
• Jira
• Miro
• Microsoft 365
• Looker, Power BI or similar reporting platforms
• SQL and data analysis tools
• Product analytics and KPI dashboards
• Agile delivery methodologies
• Software Development Lifecycle (SDLC) frameworks

Location

• Remote-first

Work Type

• Remote-first
• Full-time

Experience Level

• 5+ years of professional experience

Education Level

• Bachelor's or Master's degree in Business, Engineering, Information Systems, Computer Science or a related field.

Benefits

• Competitive compensation package, featuring salary, performance-based bonus, and a thoughtfully designed, high-quality benefits program
• Learning & development budget: €5,000 training budget per year
• Possibility to work from another EU country for up to 3 months per year

About the Company

• In today’s digital Europe, payments still feel too complicated. Random delays, confusing rules, extra apps and accounts make it harder than it should be to pay and get paid.
• The European Payments Initiative is changing that with Wero, a proudly European digital wallet to make payments easier, clearer and more secure. Online, in store, at home and across borders, with your money and data protected under European laws and regulations.
• Wero is live in Belgium, France, Germany and the Netherlands and launching very soon in Luxembourg and Austria. Backed by 17 major banks and the two largest European acquirers, we’re building a brand new, proudly European payment system.

Equal Opportunity

• EPI offers the same job opportunities to all, without distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. EPI promotes the development of an inclusive work environment that mirrors the diversity of the clients our product is serving.