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About the Role

As a Public Area Attendant, you will be responsible for the immaculate upkeep and presentation of all public areas within Brown's Hotel. Your role is essential in creating a welcoming, pristine environment that reflects the high standards of comfort and quality our guests expect. Your keen eye for detail and pride in your work will ensure all public spaces are spotless, inviting, and well-maintained. You will collaborate effectively as part of a team, communicating clearly and respectfully with colleagues and guests.

Responsibilities

Clean and maintain all public areas, including lobbies, restrooms, hallways, elevators, and other common spaces.
Ensure all areas are consistently stocked with necessary supplies and amenities.
Respond promptly and courteously to guest requests and inquiries in public areas.
Maintain cleanliness and organization in storage and service areas.
Report any maintenance issues, safety concerns, or damages to management promptly.
Uphold hygiene, cleanliness, and safety standards at all times, following hotel policies and procedures.

Requirements

A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
Enthusiasm and a strong work ethic.
The ability to work in a fast-paced environment & handling multiple tasks.
The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members.
Independence while collaborating effectively within teams and across departments.
A commitment to maintaining high standards of hygiene, health, and safety.

Skills

Attention to detail
Team collaboration
Clear communication
Guest service

Location

London

Work Type

Full-time

Experience Level

Entry-level

Benefits

Discounted hotel rates (£25/€30 per night)
50% discount on Food and Beverage
25% discount on Spa Treatments
20% discount on Health Spa products
Extensive learning and development opportunities
Meals on duty
Social activities and events
Recognition programs & Annual awards
Gym Membership Discounts
Enhanced Maternity & Paternity Pay
Pension Scheme
Season Ticket Loan / Cycle to Work Scheme
Employee Assistance Programme

About the Company

Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832. Located in the heart of Mayfair, it offers easy access to luxury boutiques and cultural attractions.
Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.