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About the Role
As part of the Presales team, the AI Presales Engineer will work closely with Sales on discovery calls, technical deep dives, demos, and POCs, acting as a trusted advisor who bridges technology and business value. The Agentic Solution Sales Team combines an overlay and a hunter sales capacity to support advanced, AI solution sales cycles to accompany our CXone platform or be standalone.
Responsibilities
- Partnering with the sales team to support strategic deals
- Participating in discovery calls and technical deep dives
- Creating and delivering presentations and customized demos
- Designing and recommending technical solutions aligned to customer needs
- Analyzing customer requirements and providing technical guidance
- Collaborating cross‑functionally on enhancements and customer requests
- Providing technical support during the sales process
- Staying current on the competitive landscape and performing comparisons
- Providing internal technical training across teams
Requirements
- Experience as a consultant, sales engineer, or similar technical presales role
- Experience in enterprise software within automation or contact center technologies
- Strong JavaScript programming/scripting skills
- Experience with low-code platforms and conversational AI is a plus
- Strong presentation and communication skills
- Creative and design-oriented mindset
- Ability to quickly learn and explain new technologies
Skills
- AI
- Conversational AI
- IVA
- Knowledge management
- Agent assistance
- JavaScript programming/scripting
- Low-code platforms
- Presentation skills
- Communication skills
About the Company
- NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.
- Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
- Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.