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About the Role

As Customer Insights Specialist, you will be responsible for delivering high-quality customer and brand insight that helps inform strategic decisions across the business. You will manage our brand tracking programme, oversee our customer community, and lead a variety of research initiatives, bringing customer insight to life through compelling storytelling and engaging presentations.

Responsibilities

Managing customer and brand tracking programmes and translating findings into actionable insight.
Engaging with stakeholders across the business to understand research needs and support decision-making.
Delivering impactful presentations that clearly communicate customer insights and recommendations.
Owning regular reporting of customer and brand KPIs.
Briefing research and insight requirements to agency partners and analytics teams.
Managing external research agencies to ensure quality delivery and value for money.
Acting as the subject matter expert for customer and brand metrics across the business.
Supporting teams in understanding customer data, KPIs and dashboard outputs.
Building and maintaining a central insight repository to maximise the value of customer research.
Identifying knowledge gaps and designing research solutions, including segmentation and behavioural studies.

Requirements

Experience in a customer insight, consumer research or market research role.
Strong understanding of brand health and customer metrics.
Excellent analytical skills with the ability to work confidently with large data sets and numerical analysis.
Experience delivering persuasive, insight-led recommendations that drive business action.
Strong communication and stakeholder management skills.
Ability to influence and engage stakeholders across different levels of an organisation.
Experience working with external suppliers or research agencies.
Strong presentation and data visualisation skills.
A proactive and self-motivated approach with excellent problem-solving abilities.
Ability to manage changing priorities and perform effectively in a dynamic environment.
Does not meet the criteria for visa sponsorship.

Skills

Customer insights
Market research
Brand tracking
Data analysis
Stakeholder management
Presentation skills
Data visualization

Location

Luton HQ

Work Type

Full-time
Hybrid

Salary/Compensations

Competitive base salary
Up to 20%25 bonus

Benefits

25 days' holiday
BAYE, SAYE and Performance Share Schemes
5%25 pension
Life Assurance
Flexible benefits package
Excellent staff travel benefits

About the Company

easyJet is a FTSE listed, £multi-billion low-cost airline serving tens of millions of customers annually.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues.
Our mission is to make low-cost travel easy.
Our Promise Behaviours are Safe, Bold, Welcoming and Challenging.

Equal Opportunity

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe.
We welcome candidates from all backgrounds.
If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com.
We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.