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About the Role

SS&C is seeking a Lead Implementation Consultant to manage the team delivering and implementing SS&C products in client operations. This role is key to building the company's implementation capability, overseeing end-to-end delivery and service transition of solutions into client UAT and production environments. The role involves collaborating with product and technology teams on technical aspects, system configuration, integration architecture, and data migration for a seamless client transition.

Responsibilities

Manage the Global Implementation team, shaping the process and making decisions to establish a high functioning, client facing implementation team.
Design and implement a common implementation framework that can be applied to any product or workstream.
Own and manage end-to-end implementation projects, ensuring on-time delivery, meeting of budgetary demands, and maintenance of overall project ownership.
Design and maintain a repeatable conversion and migration strategy.
Manage and control system configuration of client UAT and production environments for both new and software upgrade implementations.
Work closely with customers to manage client UAT and implementation programmes.
Work in conjunction with project managers to develop and test implementation run books.
Facilitate end user training on software products.
Provide go-live and post implementation support.
Proactively manage changes in project scope, identify potential issues and devise contingency plans, using appropriate techniques (e.g. Risk logs, Change requests).
Provide regularly scheduled updates to internal and external stakeholders and hold weekly project update meetings throughout the implementation lifecycle.
Manage expectations for internal and external stakeholders to ensure satisfaction throughout the implementation process.
Serve as the first level of escalations for all Project-related risks and issues.

Requirements

Experience managing software implementation projects in a software/professional services company.
Experience in implementing new products while working closely with agile delivery teams and the client.
Ability to manage and prioritize multiple requirements, deadlines, and projects.
Excellent communications skills in English (verbal and written).
Moderate travel required to client sites when necessary.
Deep Knowledge of Lean and Agile software development processes.
Self-starter and resourceful, comfortable driving things independently within a collaborative environment.
Ability to articulate complex issues concisely and effectively.
Accustomed to pre-empting stakeholders to facilitate decision making.
Engaged listener to steer client conversations and factor in their input.
Demonstrates corporate values of connected, supportive, creative and driven.
Strong work ethic and the highest levels of professionalism and integrity.
Able to provide guidance to those within their peer group.
Open to work in a multidisciplinary team, promoting constant partnership and dialogue.
Able to constantly manage priorities and lead Product Owners and Engineers to delivery.
Identifies, considers and solves problems of a product, political, organisational and technical nature.
Provides regular 360 feedback to team, peers and management.
Provides open feedback with actionable intent and solicits this from peers, team and management.
Open to learn from others and try to do things differently.

Skills

SaaS product implementation (preferred)
Financial systems implementation and migration (preferred, e.g. Transfer Agency Platforms, Fund Accounting Platforms)
Microsoft Projects or other Project Management solutions (highly desirable)
Lean and Agile software development processes

Location

London
Essex

Work Type

Hybrid

Experience Level

Lead

Benefits

Hybrid Work Model
Professional Development Reimbursement including access to SS&C University
Competitive holiday scheme
Competitive benefits designed to support the wellbeing of staff

About the Company

SS&C is a leading financial services and healthcare technology company.
Headquartered in Windsor, Connecticut, with 27,000+ employees in 35 countries.
Serves approximately 20,000 financial services and healthcare organizations.
SS&C prides itself on hiring diverse, honest, dynamic individuals who value collaboration, accountability, and innovation.

Equal Opportunity

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation.
It's important to us that we strive to have a workforce that is diverse in the widest sense.