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About the Role

The Head of Service Development is a senior strategic role responsible for designing and delivering the future operating model of Apex Unitas. The role focuses on building scalable, technology-enabled service capabilities to support growth across new products, jurisdictions, and client segments, while strengthening operational resilience, governance, and client outcomes. This role drives larger change initiatives, technology development and implementation, and cross-functional transformation, complementing the continuous improvement of day-to-day operations. The successful candidate will operate as an individual contributor and will be appointed as a Director of Apex Unitas Limited, taking on associated statutory and governance responsibilities.

Responsibilities

Lead delivery of the Unitas operating model transformation, supporting growth into new products, jurisdictions, and services
Drive major change initiatives, including platform evolution, service expansion, and organisational design
Reduce key person risk through standardisation, documentation, and scalable process design
Partner with the Head of Unitas and senior leadership to define and execute strategic priorities
Work closely with the Head of Service to ensure alignment between transformation initiatives and BAU operations
Influence and align stakeholders across Operations, Compliance, Product, and Technology
Engage with key clients, counterparties, and Apex Group teams where required
Support the design, build, and implementation of internal systems and workflow tools
Act as a key bridge between business, operations, and technology teams
Drive adoption of scalable platforms to improve data integrity, efficiency, and control
Design and implement scalable service models across the full client lifecycle
Define clear ownership of onboarding, servicing, and asset lifecycle processes
Support transition of activities into Operations where appropriate (e.g. AML, onboarding interactions)
Lead redesign and standardisation of core processes as part of broader change initiatives
Deliver end-to-end process improvements through structured project management
Ensure changes are embedded effectively into BAU teams in partnership with Operations
Embed regulatory requirements (AML/KYC, client assets, investor protection) into service design and processes
Enhance controls, governance, and oversight across evolving service delivery models
Support regulatory change and ensure operational readiness

Requirements

Significant experience in fund services, custody, nominee structures, investment platform operations, technology-enabled operating model transformation & private markets and alternative assets
Proven track record in delivering change, transformation, or platform implementations
Strong understanding of FCA-regulated environments, including AML, client assets, and investor lifecycle
Experience working across operations, technology, compliance, and product teams
Ability to translate business requirements into technology-enabled solutions and operational design
Strong stakeholder management skills, with the ability to influence senior colleagues without direct authority
Experience supporting new products, jurisdictions, or regulatory change initiatives
Structured, delivery-focused approach with strong problem-solving capability

Skills

Fund services
Custody
Nominee structures
Investment platform operations
Technology-enabled operating model transformation
Private markets
Alternative assets
Change delivery
Transformation delivery
Platform implementation
FCA-regulated environments
AML
Client assets
Investor lifecycle
Operations
Technology
Compliance
Product teams
Business requirements translation
Technology-enabled solutions
Operational design
Stakeholder management
Influencing senior colleagues
New product support
Jurisdictional change support
Regulatory change support
Structured approach
Delivery focus
Problem-solving

Location

United Kingdom

Work Type

Full-time

Experience Level

Senior
Director

About the Company

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services.
With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.
Your career with us should reflect your energy and passion.
That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.
Take the lead and we’ll give you the support you need to be at the top of your game.
And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
For our business, for clients, and for you