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About the Role

This role oversees the end-to-end client contract lifecycle, ensuring accurate revenue scheduling, invoicing alignment, retainer tracking, and timely revenue recognition. It involves delivering regular reporting on key financial metrics and streamlining the transition from won deals to active accounts. The position provides day-to-day operational leadership to ensure adherence to commercial processes and contract terms.

Responsibilities

Oversee the end-to-end client contract lifecycle, ensuring accurate revenue scheduling, invoicing alignment, retainer tracking and timely revenue recognition
Deliver clean, regular reporting on monthly recurring revenue, account health, billing accuracy and pipeline status for leadership
Streamline the transition from won deal to active account, establishing clear handoff procedures between business development, client services and finance
Provide day-to-day operational leadership to ensure teams adhere to commercial processes, contract terms and data entry standards
Manage client contract lifecycles, including renewals, upsells, scope adjustments and rate cards
Reconcile monthly billing, retainers and project milestones against active client agreements
Maintain accurate client, deal and revenue records within the agency CRM and billing systems, conducting regular audits to ensure data integrity
Monitor account health metrics, identifying risk of churn or revenue leakage early
Develop and maintain operational documentation, including billing rules, contract templates, workflow guidance and standard operating procedures, while training new team members on commercial processes and systems
Identify opportunities to automate manual administrative tasks across the revenue cycle

Requirements

Comfortable managing client contracts, retainer structures and revenue reporting
Proven ability to guide teams, keep people accountable to processes and manage daily operations smoothly
Meticulous oversight when reviewing client agreements, billing details and data accuracy
A clear, practical approach to untangling process bottlenecks and resolving billing or workflow friction
Ability to collaborate easily across sales, client account leads and accounting teams
Experience managing teams, projects or operational workflows
Hands-on experience as a billing manager, revenue coordinator or handling client contracts, retainer billing, and invoicing (b2b or agency setting strongly preferred)
Demonstrated experience using CRMs, project management tools, accounting tools or revenue management systems

Skills

Client contract management
Revenue reporting
Team guidance
Process accountability
Operational management
Billing accuracy
Workflow optimization
Cross-functional collaboration
CRM usage
Project management tools
Accounting tools
Revenue management systems

Location

Remote

Work Type

Full-time
Home working

Experience Level

3+ Years

Education Level

Part qualified in AAT, ACA, ACCA, CIMA

Salary/Compensations

Benefits

Pension - Matched up to 4%
Health - Private medical insurance
Family - Enhanced maternity, paternity & adoption pay
Flexibility - 25 days annual leave, Christmas shutdown and home working allowance