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About the Role

This is a highly visible leadership role within IQ-EQ's Global Operations function, responsible for shaping and delivering the transformation agenda across the operations business. You will drive the evolution of the operating model, fund administration platforms, and workflow technologies to support growth, scalability, and operational excellence. Partnering with Operations, Technology, Commercial, and Executive leadership, you will lead the adoption of automation, AI, and innovative platform solutions to enhance client and employee experience, significantly impacting the future of IQ-EQ's operations.

Responsibilities

Define and execute the global operations transformation strategy.
Lead the selection, implementation, and optimization of fund administration and workflow orchestration platforms.
Partner with executive leadership, board members, and regional stakeholders to develop and govern multi-year transformation roadmaps.
Secure alignment on operating model changes and strategic technology investments.
Lead the global deployment of workflow automation, AI capabilities, client portal functionality, and ticketing solutions.
Transform ways of working and establish consistent global operating standards.
Direct and develop a team of platform owners and subject matter experts.
Drive continuous process improvement, platform enhancements, and operational excellence across core fund accounting and administration systems.
Support strategic growth initiatives through client solutioning, acquisition due diligence, and post-merger integration planning.
Assess technology fit, identify synergies, and ensure scalable solutions aligned with long-term business objectives.

Requirements

Extensive industry leadership experience with 10+ years in financial services.
Deep expertise in fund administration and the broader IQ-EQ operating environment.
Credible and influential stakeholder leader, able to engage, challenge, and advise senior executives.
Ability to communicate complex concepts with clarity, confidence, and gravitas.
Proven ability to drive organizational performance and deliver results through leadership, collaboration, and influence across global, cross-functional teams.
Strategic problem solver, recognized for identifying opportunities, navigating complex challenges, and implementing innovative solutions.
Experience leveraging digital solutions, automation, and emerging technologies to improve efficiency, elevate user experience, and create measurable business value.

Skills

Fund administration
Workflow orchestration
Operating model evolution
Automation
Artificial Intelligence (AI)
Platform solutions
Client portal functionality
Ticketing solutions
Process improvement
Client solutioning
Acquisition due diligence
Post-merger integration

Location

Global

Work Type

Permanent
Hybrid

Experience Level

10+ years in financial services
Industry leadership experience

Salary/Compensations

Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile

Benefits

Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions
Wellbeing: Additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP
Annual leave: All our employees are entitled to 25 days paid leave, plus all UK public holidays.
Enhanced maternity and paternity, including shared parental leave and adoption leave
Flexible working arrangements

About the Company

A leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.
Employs a global workforce of 6,500+ people across 25 jurisdictions.
Has assets under administration (AUA) exceeding US$857 billion.
Works with 13 of the world’s top-15 private equity firms.
Services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Driven by the Group purpose, to power people and possibilities.
Sustainability is integral to strategy and operations, focusing on building long-term relationships with employees, clients, and local communities, while reducing environmental impact.
Committed to fostering an inclusive, equitable, and diverse culture.
Invests in employee career growth through learning and development programs.
Supports women managers launching their first fund through IQ-EQ Launchpad.

Equal Opportunity

Committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.