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About the Role

As our Senior Partnership Manager – Entertainment, you will play a pivotal role in shaping and growing Ten's global entertainment proposition. Your focus will be on developing and strengthening strategic partnerships that provide our members with priority access, exclusive benefits, and unforgettable experiences across the worlds of sport, music, theatre, arts, dining, luxury brands, and corporate hospitality. You'll be responsible for maximising the commercial value of Ten's existing entertainment portfolio, driving sustainable revenue growth through our established partnerships, while identifying and securing new commercial opportunities that further expand our global offering. Success in this role will require a strong blend of commercial acumen, strategic thinking, relationship management, and negotiation skills. Ultimately, your success will be measured by your ability to grow revenue, strengthen strategic partnerships, increase utilisation of our entertainment proposition, fulfil contractual client commitments, and consistently deliver exceptional member experiences.

Responsibilities

Take full accountability for all partnerships and contracts secured within your market across all genres.
Develop clear strategies for best-in-market offers, inventory, commission agreements, and proposition materials.
Support Lifestyle Managers in maintaining partner relationships for sustainable future growth.
Monitor performance of partnered suppliers to ensure high-quality service and drive improvements in member satisfaction and efficiencies.
Monitor redemption, data analytics, and demand of live events and ticketing genres to refine strategy by member group, client, and region.
Collaborate with the Global Proposition Director, Content, and Marketing departments to maximize exposure for offers and events.
Stay aware of competitor offerings to maintain a market-leading position.
Work closely with operational teams to ensure awareness of best practices and continuous process improvement.
Collaborate with stakeholders to create a holistic vendor approach strategy and keep teams updated on changes.
Drive efficiency within entertainment teams by developing and improving processes and sharing learnings.
Propose and implement new strategies and campaigns to positively impact member satisfaction, corporate revenue, and efficiencies.
Contribute to wider strategic goals and offer procurement support for the global team or wider region.
Work with Client Services and Regional Business Development Managers on client-related matters and new business proposals.
Lead, maintain, and support established client and member relationships.

Requirements

Experience in procuring and maintaining Live Entertainment relationships (Promoters, Ticketing Platforms, venues), benefits, offers, contract management, and negotiation.
Ability to initiate and lead new business initiatives and proposals aligned with Live Entertainment and general proposition objectives.
People management skills with the ability to motivate and drive performance.
Demonstrated experience working within a customer-led industry with a focus on excellent customer service.
Project management skills for complex global projects with multi-stakeholders.
Account management skills to interact with senior stakeholders, build trust, and deliver on agreed requirements.
Ability to create and drive strategy within the Live Entertainment sector using performance data, industry knowledge, and leadership skills.
Proficient use of Excel and PowerPoint.
Experience in marketing and social media use for promotion and asset utilization.
Proven track record of negotiating and procuring relationships, offers, or events, or managing a sales/negotiation team.
Natural commercial drive and innovation, seeking new opportunities and creativity.
A natural networker who can develop and implement new initiatives to commercially impact the team and business.
A passion for working in a business that prioritizes members and customer service alongside commercial success.
A passion for motivating and developing people.
A natural communicator who keeps team and colleagues informed and tailors communication.
Great people management skills with the ability to influence and persuade senior stakeholders and colleagues.

Skills

Partnership management
Relationship management
Negotiation
Commercial acumen
Strategic thinking
Data analytics
Project management
Account management
Excel
Powerpoint
Marketing
Social media
Communication
Leadership

Location

Remote
Hybrid

Work Type

Hybrid

Experience Level

Senior

Salary/Compensations

Competitive salary offered depending on experience

Benefits

Flexible work arrangements including Hybrid work possibilities
Annual Leave of 25 days per annum
Additional 3 extra days of annual leave in the third year
One (1) month paid Sabbatical after every 5 years of Service
Employer-contributory company pension
Lucrative Ten Loyalty Rewards program
Remote Working Holidays - Travel and Work for up to 4 weeks per year
Access to travel and entertainment discounts

About the Company

Ten is a leading lifestyle and concierge company helping clients discover, organise, enjoy and get the most from life.
We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients.
Established in the UK in 1998 with over 25 years of experience, Ten operates in over 20 cities worldwide.
Ten was the first concierge business to be awarded the B Corp certification in the UK in 2023.
Ten's strategy focuses on delivering a world-class member experience, investing in technology, expanding contracts, and developing footholds in new markets.
At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.

Equal Opportunity

We encourage diverse philosophies, cultures, and experiences.
We appreciate diversity and are dedicated to creating an inclusive work environment for our employees.
All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.