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About the Role
Salesforce is hiring Deployment Strategists who are customer-facing advisors that define AI strategy, shape agentic solutions, and drive measurable adoption for enterprise customers. You will work as part of a delivery team, translating complex business challenges into agentic AI deployments that go live and generate real value. Engagements are focused and time-bound, typically 12 weeks or less, and may span a single strategic account or multiple customers simultaneously. Your impact ensures customers realize lasting, scalable value from the solutions your team builds.
Responsibilities
- Lead end-to-end customer engagement across the complete value lifecycle — Identify → Commit → Deploy → Consume — owning outcomes at every stage.
- Define the customer's Agentic AI strategy and roadmap, leading design workshops, agent design sessions, and jobs-to-be-done analysis.
- Architect solutions spanning Salesforce's agentic AI platform, Data Cloud, and enterprise systems, with responsible AI governance baked in from the start.
- Manage engagement delivery end-to-end timelines, stakeholder communication, risk escalation, and progress reporting.
- Own adoption, consumption, and expansion metrics within your engagement scope, identifying blockers and developing strategies to drive value realization.
- Partner closely with the Forward Deployed Engineers to align strategy with technical execution, keeping the team focused and on track.
- Develop customer solutions supported by AI tools like Cursor, Claude, and Salesforce's coding products.
- Serve as the primary customer-facing contact, building trust-based relationships with senior stakeholders and presenting proposals, decisions, and outcomes in terms of business value.
- Assess customer readiness for AI adoption and guide change management and process transformation.
- Synthesize field insights and translate them into actionable product feedback that influences Salesforce's Agentic AI platform roadmap.
Requirements
- 4+ years experience in strategic solutioning, technical advisory, or delivery leadership or programme management for enterprise cloud or SaaS technology.
- Prior customer-facing delivery experience (consulting, professional services, or technical advisory).
- Demonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud.
- Working knowledge of one or more programming languages: Python, JavaScript, Java, or Apex.
- Proven ability to lead and own complex, ambiguous engagements end-to-end — from discovery through to measurable outcomes.
- Experience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices.
- Strong project and programme management skills — ability to run multiple workstreams, manage stakeholder expectations, and keep delivery on track in ambiguous environments.
- Ability to travel 25% of the time to customer sites.
- Fluency in Japanese (written and verbal).
Skills
- Agentic AI strategy
- Agent design
- Jobs-to-be-done analysis
- Responsible AI governance
- AI/LLM solution design
- Conversation design
- Responsible AI practices
- Project management
- Programme management
- Change management
- Process transformation
- Python
- JavaScript
- Java
- Apex
Location
- Customer sites
Work Type
- Full-time
- Customer-facing
Experience Level
- 4+ years experience
Education Level
- Degree in Computer Science or a related field
Benefits
- Benefits and resources support balance and being your best.
- AI agents accelerate impact.
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- Salesforce is the Customer Company, inspiring the future of business with AI + Data + CRM.
- Salesforce helps companies across every industry blaze new trails and connect with customers in a whole new way.
- Salesforce empowers employees to be Trailblazers, driving performance and career growth, charting new paths, and improving the state of the world.
- Salesforce believes in business as the greatest platform for change and in companies doing well and doing good.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- Salesforce believes in equality for all and creating a workplace that’s inclusive, and free from discrimination.
- Workplace discrimination is illegal.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
- It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.