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About the Role

We are seeking a Claims Consultant to join our dynamic Specialty team. You will manage Specialty Claims, engage with key stakeholders, and report to the Team Leader. This role offers a hybrid work arrangement.

Responsibilities

• Manage a portfolio of liability and negligence claims end to end, from an Institutional Defendant perspective
• Provide claim support to agencies managing Specialty claims
• Interact with and provide instructions to Legal Panel Firms on pre-litigated and litigated matters
• Provide Agencies and other involved parties with updates in relation to litigated matters
• Attend claim review meetings when required
• Undertake pre-mediation preparation, assisting with strategy considerations and attending mediations as required
• Interpret public liability and professional indemnity policy wordings and apply them accurately
• Provide advice to insured clients on indemnity, liability, quantum, reserving and settlement
• Liaise with various third-party providers including solicitors, loss adjusters and barristers
• Settle claims within client service instructions, company guidelines and delegated authority

Requirements

• Deep technical expertise in general lines liability experience including liability assessment, calculation of damages and litigation
• Solid relationship management skills
• Minimum of at least 2 years of Claims experience in public liability and/or professional indemnity
• Ability to read documents and translate information quickly
• Capability to work autonomously
• Understanding of Claims Management process, coupled with solid exposure to complex and sensitive claims management for Institutional Defendants
• Strong written and verbal communication

Skills

• Liability assessment
• Calculation of damages
• Litigation
• Relationship management
• Public liability
• Professional indemnity
• Claims Management process

Location

• Sydney CBD
• Parramatta

Work Type

• Hybrid
• Full-time
• Fixed term, 12 month

Experience Level

• Minimum of at least 2 years of Claims experience

Education Level

• Tertiary educated
• Legally qualified highly desirable
• ANZIIF qualifications desirable

Benefits

• Flexible work arrangements
• WFH
• Paid Parental Leave
• Excellent working environment
• Friendly, flexible and inclusive working environment
• Team support
• Rewarding opportunities
• Opportunities for ongoing education and development
• Service recognition awards
• Employee assistance program
• Peer support program
• Corporate health insurance discounts
• Wellness programs
• Additional purchased leave
• Novated leases
• Access to the Gallagher Rewards Program
• Reproductive leave
• Birthday Club
• 4 weeks annual leave
• Up to 2 weeks additional purchased Lifestyle Leave
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Mental Health and Wellbeing Support
• Employee Recognition Awards
• Service Milestone Recognitions
• Annual flu vaccinations
• Access to Reward Gateway

About the Company

• Gallagher Bassett helps clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives.
• We are a team of fast-paced fixers, empathetic experts, and outcomes drivers.
• We are supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
• We are a team that shows up, stands together, and leads with purpose.
• Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization.
• For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
• Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.
• We see inclusion as a conscious commitment and diversity as a vital strength.
• By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Equal Opportunity

• Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
• As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.
• We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
• Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.
• Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
• In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.