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About the Role
Monzo Business is launching in Spain and seeking a Spanish-speaking Sales Support Specialist to join the UK Sales team. This role is pivotal in shaping the Spanish market entry, supporting sole traders and micro-businesses. The specialist will collaborate with various teams to build an exceptional customer experience from day one.
Responsibilities
- Support Spanish-speaking prospective customers through onboarding via phone and email.
- Clearly explain products and the application process without providing financial, legal, or regulatory advice.
- Work on assisted-conversion initiatives like waitlists and application recovery.
- Capture customer feedback and journey friction to provide actionable insights.
- Maintain accurate customer records and ensure data quality and regulatory compliance.
- Collaborate with Sales, Product, Operations, Risk, and Compliance teams.
- Escalate customers appropriately when specialist support is needed.
Requirements
- Fluent in both Spanish and English with excellent written and verbal communication skills.
- Experience supporting or selling to small businesses, ideally in financial services, SaaS, or a consultative environment.
- Ability to build trust with customers and explain complex topics simply and empathetically.
- Organized with the ability to manage multiple customer conversations and maintain attention to detail.
- Comfortable in fast-moving environments with evolving processes.
- Strong judgment and integrity, knowing when to solve problems independently versus escalating.
Skills
- Sales Support
- Customer Onboarding
- Product Explanation
- Customer Feedback Capture
- CRM Management
- Cross-functional Collaboration
- Customer Escalation
Location
- London
Work Type
- 6 Month Fixed-Term Contract
- Flexible working hours
Experience Level
- Experience supporting or selling to small businesses
Salary/Compensations
- £43,000 - £58,000
Benefits
- Incentive Awards tied to performance
- £1,000 learning budget each year
- Macbooks provided
- Support for work-from-home setup
About the Company
- Monzo is on a mission to make money work for everyone, moving away from traditional banking complexities.
- The company offers personal and business bank accounts, joint accounts, accounts for 16-17 year olds, kids accounts, credit cards, savings, investments, and pensions.
- Known for hot coral cards, get-paid-early feature, financial education, and award-winning customer service.
- Focuses on solving problems and changing lives through its products.
- Monzo Business aims to make banking effortless for small businesses, providing tools to reduce financial admin.
Equal Opportunity
- All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
- Fostering an inclusive environment for all people to do the best work of their lives.
- Diversity and inclusion are a priority.