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About the Role
In this role, you will act as a change agent, helping Field Service Engineers, Service Managers, and leaders embed quality and compliance requirements into everyday service practices through education and practical guidance.
Responsibilities
- Drive cultural change across Service by promoting quality awareness and compliance ownership
- Develop and deliver engaging training and education on Quality Management Systems (QMS), SOPs, and service compliance requirements
- Translate audit findings, CAPAs, and checklist outcomes into clear, actionable improvements for Service Managers
- Guide Service Managers and FSEs through root cause analysis and corrective action planning
- Partner with Quality, Service, and Projects teams to simplify and improve QMS tools and processes
- Assist with internal audits and follow-up actions to ensure sustainable outcomes
- Act as a key liaison between Quality Assurance, Service Operations, and field teams
- Support governance and reporting processes, including oversight of offshore compliance reviews
Requirements
- Working knowledge of Quality Management Systems (ISO9001 or similar)
- Experience in service operations, field service environments, or highly regulated industries (e.g. medical devices, pharma, engineering)
- Demonstrated experience in change management, training, or driving behavioural change
- Ability to translate complex compliance requirements into practical, usable guidance
- Strong influencing skills and the ability to work without formal authority
- Confidence to challenge constructively and guide leaders through change
- A collaborative, resilient, and results-driven approach
- An engineering or technical background is desirable but not essential
- Successful applicants will be required to undergo relevant references, police, and medical checks prior to appointment
Skills
- Quality Management Systems
- ISO9001
- Service operations
- Field service environments
- Change management
- Training
- Behavioural change
- Root cause analysis
- Corrective action planning
- QMS tools and processes
- Internal audits
- Governance
- Reporting
- Compliance
Location
- Sydney
- Brisbane
- Melbourne
Work Type
- 12-month fixed-term contract
Benefits
- Ongoing development
- Paid parental leave
- Competitive salary packages
About the Company
- Getinge is a global leader in medical technology, providing innovative products and solutions that enhance clinical outcomes and streamline workflows across intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life sciences.
- With over 12,000 employees and a presence in more than 135 countries, Getinge is united by a shared purpose: to make life-saving technology accessible to more people.
- Join a diverse and passionate team, and build a career that inspires growth, purpose, and meaningful impact.