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About the Role
Autodesk Customer Success is seeking a motivated Technical Advisor to assist customers in maximizing their product investment and achieving tangible business outcomes. This role focuses on professionals with strong technical experience in the Architecture, Engineering, and Construction (AEC) industry, deep expertise in Autodesk solutions, and a keen interest in AI-enabled workflows. The ideal candidate will have practical experience exploring, testing, and applying AI technologies within an AEC context, supporting diverse technologies in large-scale customer environments, and coaching strategic clients on adopting Autodesk solutions, particularly for AI-driven workflows. The position requires hands-on technical credibility and the ability to guide customers on practical workflows that enhance productivity, quality, collaboration, and business results.
Responsibilities
- Deliver product and workflow coaching sessions to help strategic customers adopt Autodesk solutions and activate key workflows.
- Conduct coaching discovery calls to understand customer workflows, adoption barriers, learning needs, and desired outcomes.
- Lead live coaching and scalable group enablement sessions (1: many) for end users, including workflow-specific guidance and best-practice sharing.
- Act as a trusted technical advisor, leveraging thought leadership and product expertise to help customers achieve business outcomes using Autodesk technology.
- Develop, update, and maintain enablement content, learning resources, and digital assets that support coaching delivery and address specific customer workflow challenges, in line with Autodesk quality standards.
Requirements
- Bachelor’s degree or equivalent experience.
- Minimum of 5 years of experience in the AEC industry or AEC technology industry.
- Expert knowledge of Autodesk Revit and/or Forma, formerly Autodesk Construction Cloud.
- Interest in AI technologies and hands-on experience exploring or testing how AI can be applied to AEC workflows.
- Ability to manage multiple projects simultaneously and prioritize effectively.
- Strong communication skills, with the ability to clearly explain complex technical concepts.
- Strong troubleshooting and analytical skills.
- Ability to converse fluently in Japanese.
Skills
- AI technologies
- Autodesk solutions
- Autodesk Revit
- Autodesk Forma
- Autodesk Construction Cloud
- AutoCAD
- Automation
- Scripting
- Computational design
- Low-code or no-code environments
- Data-driven workflow optimization
- BIM management
- Technical training
- Relationship building
- Team collaboration
- English communication
Location
- Remote
- Hybrid
Work Type
- Full-time
Experience Level
- 5+ years of experience in the AEC industry or AEC technology industry
Education Level
- Bachelor’s degree or equivalent experience
Benefits
- Annual cash bonuses
- Stock grants
- Comprehensive benefits package
About the Company
- Amazing things are created every day with Autodesk software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
- Autodesk helps innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
- Autodesk has a culture that guides the way they work and treat each other, informs how they connect with customers and partners, and defines how they show up in the world.
- Autodeskers do meaningful work that helps build a better world designed and made for all.
Equal Opportunity
- We take pride in cultivating a culture of belonging where everyone can thrive.