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About the Role

The People Associate supports the smooth coordination and administration of HR processes, employee lifecycle activities, and employee experience across all regions. This junior, entry-level role is focused on delivering accurate, timely, and consistent People support while building foundational HR knowledge through practical, hands-on experience and guidance from the Senior People Partner. The role supports talent acquisition administration, onboarding, employee records, HR systems, documentation, employee queries, compliance activities, and continuous improvement in HR service delivery. Working closely with People teams and relevant stakeholders, the People Associate contributes to reliable day-to-day HR coordination and service delivery while developing core capability in a People function.

Responsibilities

Support HR operations and People priorities by assisting with consistent processes and employee experience across all regions.
Contribute to data quality and reporting by accurately maintaining HR records and systems under guidance.
Work with People teams and cross-functional partners to support HR service delivery processes and identify practical opportunities for continuous improvement.
Support employee queries through the HR Helpdesk, escalating complex matters and ensuring responses are timely, accurate, and policy-aligned.
Maintain accurate HR records and files across the employee lifecycle, including onboarding, probation, role changes, transfers, and exits.
Perform recruitment-related HRIS activities, including maintaining requisitions, preparing employment documentation, and ensuring recruitment records are accurate and complete.
Assist with first-line HRIS support, including workflow approvals, cost centre updates, system testing, and actioning corrections in the HRIS.
Prepare standard employee letters and documentation, including statements of service, promotion or role change letters, and other employment-related correspondence.
Prepare employment variation letters, including remuneration, role, and hours changes, and coordinate with Payroll to ensure accurate and timely input.
Administer leave processes, including parental leave, ensuring documentation, approvals, and employee communications are completed accurately and in line with relevant requirements.
Support new hire onboarding processes and experience, including documentation, background verification coordination, employee communications, and HRIS set-up.
Coordinate offboarding processes, including required employee communications, system deactivation, and Payroll notification where required.
Coordinate ongoing screening requirements for identified roles, supporting compliance with internal policies and regional requirements.
Support centralised HR operations activities across all regions, ensuring consistent delivery and service standards.
Capture and act on employee feedback from onboarding and HR service delivery to support continuous improvement.
Assist with monitoring and reporting on HR service delivery metrics, including turnaround times, SLA adherence, and query resolution quality.
Support regular employee data reviews and audits to help ensure accuracy, completeness, compliance, and audit readiness.
Provide accurate and timely information to employees and stakeholders, ensuring clarity, consistency, and a positive HR service experience.
Support compliance with internal policies, employment requirements, audit obligations, and regional HR processes under guidance.
Maintain confidentiality, integrity, and accuracy of employee data and employment records.
Ensure employee documentation and file management meet audit readiness requirements.
Assist in maintaining employee documentation and file management to support audit readiness requirements.

Requirements

Early career experience in HR, business administration, employee services, or a related coordination role is desirable but not essential.
Foundational understanding of HRIS platforms, employee data, or administrative systems, with a willingness to build capability through hands-on coordination and service delivery experience.
Exposure to employee lifecycle processes, HR documentation, recruitment administration, or compliance activities is advantageous.
Interest in working in a matrixed, regional, or shared services environment and contributing to effective People operations and employee experience.
Detail-oriented, with a strong focus on accuracy, process adherence, and data integrity.
Empathetic communicator who handles employee interactions with sensitivity, professionalism, and discretion.
Proactive and solution-oriented, with curiosity, initiative, and a willingness to learn and improve processes.
Strong collaborator who builds effective working relationships with People teams, business stakeholders, and cross-functional partners.
Comfortable working in a dynamic, fast-paced environment with shifting priorities and regional stakeholders.
Ethical and discreet, maintaining confidentiality and demonstrating integrity when handling sensitive information.
Candidates must have the relevant work rights to be considered.
All successful applicants will undergo background checks, including police and employment history verification.

Skills

HRIS platforms
Employee data administration
Employee lifecycle processes
HR documentation
Recruitment administration
Compliance activities
Communication
Collaboration
Problem-solving

Location

Remote
Hybrid

Work Type

Hybrid working arrangements

Experience Level

Junior
Entry-level

Benefits

Purchased Leave
Parental Leave
Volunteer Leave
Transition Leave
Well‑Being Leave
Employee Recognition Programs
Talent Referral Programs
Salary sacrificing via superannuation
Employee Assistance Program
Extensive learning & development opportunities
LinkedIn Learning access
Educational support
Employee discounts with providers including Bupa and Microsoft
Novated car leasing options

About the Company

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely, and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient, and scalable services, purpose-built solutions, and modern technology platforms that deliver world-class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management, and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity, and data insights.
Our People function is dedicated to fostering positive outcomes for our team, clients, and communities.
We develop strategic initiatives to make MUFG Pension & Market Services a place where people can belong, thrive, and succeed together.
Our services cover engagement and wellbeing, recruitment, HR operations, payroll, health & safety, remuneration and benefits, HR systems and reporting, and business partnering.
We promote an inclusive culture where differences are valued, and we support flexible working.
Diversity drives innovation, which in turn drives growth.

Equal Opportunity

We are committed to equity and inclusion and do not discriminate based on gender, identity, age, culture, accessibility, beliefs, family status, or any other attribute that makes our people who they are.
We treat everyone fairly and equitably, regardless of diverse characteristics.