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About the Role

This is a highly visible leadership role within IQ-EQ's Global Operations function, responsible for shaping and delivering the transformation agenda across the operations business. You will drive the evolution of the operating model, fund administration platforms, and workflow technologies to support growth, scalability, and operational excellence. Partnering with Operations, Technology, Commercial, and Executive leadership, you will lead the adoption of automation, AI, and innovative platform solutions to enhance client and employee experience, significantly impacting the future of IQ-EQ's operations.

Responsibilities

Define and execute the global operations transformation strategy.
Lead the selection, implementation, and optimization of fund administration and workflow orchestration platforms.
Partner with executive leadership, board members, and regional stakeholders to develop and govern multi-year transformation roadmaps.
Secure alignment on operating model changes and strategic technology investments.
Lead the global deployment of Appian, embedding workflow automation, AI capabilities, client portal functionality, and ticketing solutions.
Transform ways of working and establish consistent global operating standards.
Direct and develop a team of platform owners and subject matter experts.
Drive continuous process improvement, platform enhancements, and operational excellence across core fund accounting and administration systems.
Support strategic growth initiatives through client solutioning, acquisition due diligence, and post-merger integration planning.
Assess technology fit, identify synergies, and ensure scalable solutions aligned with long-term business objectives.

Requirements

Extensive industry leadership experience with 10+ years in financial services.
Deep expertise in fund administration and the broader IQ-EQ operating environment.
Credible and influential stakeholder leader, able to engage, challenge, and advise senior executives.
Ability to communicate complex concepts with clarity, confidence, and gravitas.
Proven ability to drive organizational performance and deliver results through leadership, collaboration, and influence across global, cross-functional teams.
Strategic problem solver, recognized for identifying opportunities, navigating complex challenges, and implementing innovative solutions.
Experience leveraging digital solutions, automation, and emerging technologies to improve efficiency, elevate user experience, and create measurable business value.

Skills

Fund administration
Workflow orchestration platforms
Appian deployment
Automation
AI capabilities
Client portal functionality
Ticketing solutions
Process improvement
Client solutioning
Acquisition due diligence
Post-merger integration planning

Location

Global

Work Type

Permanent
Hybrid working approach

Experience Level

10+ years in financial services
Extensive industry leadership experience

Salary/Compensations

Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile

Benefits

Pension Scheme with generous employer contribution
Private health and dental cover
Life assurance
Discounted gym membership
Eye test
Corporate GP
25 days paid leave, plus all UK public holidays
Enhanced maternity and paternity leave, including shared parental leave and adoption leave
Flexible working arrangements
Training, tools, and development plan

About the Company

A leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.
Employs a global workforce of 6,500+ people across 25 jurisdictions.
Has assets under administration (AUA) exceeding US$857 billion.
Works with 13 of the world’s top-15 private equity firms.
Services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Operates as trusted partners to clients, delivering intelligent solutions through technical expertise and strong relationships based on deep client understanding.
Driven by the Group purpose: to power people and possibilities.
Sustainability is integral to strategy and operations, focusing on long-term relationships with stakeholders and reducing environmental impact.
Committed to fostering an inclusive, equitable, and diverse culture.
Invests in employee career growth through learning and development programmes.
Supports employees in achieving balance and flexibility through a hybrid working approach.
Empowers employees to achieve their potential.
Supports women managers launching their first fund through IQ-EQ Launchpad.
Committed to growing relationships with clients and supporting their objectives.

Equal Opportunity

Committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.