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About the Role

AMD's Partner Support Field Applications Engineering Organization supports Channel partners in developing new platforms based on AMD technology. This role focuses on new product introduction and debug efforts with global datacenter customers, specializing in solutions involving GPUs, CPUs, and associated diagnostic and development tools.

Responsibilities

• Perform at-scale debug activities with customers, spanning the entire hardware and software stack, including GPU and CPU deployments in datacenter environments.
• Lead customer-facing technical engagements, acting as a trusted advisor to AMD's key Channel partners.
• Prepare and deliver compelling demonstrations and proof-of-concepts (POCs) showcasing AMD EPYC and Instinct portfolio capabilities.
• Reproduce complex customer issues on-site at AMD, developing and setting up test harnesses in hardware and software to collect low-level debug logs.
• Drive root cause analysis in collaboration with internal engineering teams, packaging customer workloads and test cases for efficient internal debug.
• Develop benchmarking frameworks and create TCO analyses to quantify AMD's competitive advantage for customers.
• Act as issue coordinator, orchestrating internal debug activity and communicating status across cross-functional teams.
• Develop scaffolding software and experimental frameworks to accelerate debug activities, both internally and externally.
• Support partners with technical enablement, solution validation, and joint go-to-market engagements across globally distributed teams.
• Deliver executive-level customer presentations and translate complex technical topics into business value.

Requirements

• Proven experience with Server and/or GPU architecture, including integrating, debugging, and/or validating system components.
• Experience with server software environments such as Operating systems (Windows, Linux), compilers, benchmarks, and targeted applications.
• Experience developing and debugging low-level server-based applications or validating hardware components (CPU, GPU, Boards, Storage, etc.).
• Solid technical foundation in CPU architecture, platform design, and the end-to-end product development and production process.
• Hands-on experience with platform software including Linux/Windows operating systems, system BIOS, compilers, benchmarks, and validation applications.
• Demonstrated ability to manage complex, multi-disciplined technical problems involving cross-functional teams.
• Strong background in hardware-software co-debug; experience setting up and analyzing experiments to guide debug activities.
• Experience supporting Channel partners and Component channel expertise through the full technical engagement lifecycle.
• Proven track record of working independently and as part of a geographically distributed team.

Skills

• HPC, AI/ML infrastructure, or data center workloads
• AMD EPYC server platforms or Instinct GPU deployments
• Customer-facing FAE, SE, or TAM role at a semiconductor or systems company or working with server product management
• Ability to develop and maintain strong internal and external technical relationships at multiple seniority levels
• Large-scale rollouts of datacenter equipment
• Networking knowledge -- TCP/IP, RDMA, RoCE, NICs, Switches, etc.
• AI Models and PCIe Architecture
• Server software ecosystem (OS/Hypervisors, Compilers, Libraries, debug tools, development tools and validation workloads)
• Platform firmware features (BIOS, BMC, SMU)
• Server hardware ecosystem at the node, rack and datacenter level
• ROCm and/or CUDA
• AMD EPYC, Instinct, Radeon and Ryzen AI Pro experience
• Excellent presentation skills

Location

• Austin, TX
• Western US location near major airport

Work Type

• Full-time

Experience Level

• Proven experience
• Hands-on experience
• Strong background
• Proven track record

Education Level

• Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a similar field with proven relevant industry professional experience

Benefits

• AMD benefits at a glance

About the Company

• At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems.
• Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary.
• When you join AMD, you’ll discover the real differentiator is our culture.
• We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives.
• Join us as we shape the future of AI and beyond.
• Together, we advance your career.

Equal Opportunity

• AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.
• We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.