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About the Role

CQUniversity is seeking an exceptional leader to guide the delivery of high-quality, trauma-informed, culturally safe wellbeing services for its diverse student community. As the Head of Wellbeing Services, you will play a pivotal role in advancing the university's commitment to student safety, inclusion, and success. This senior position oversees clinical governance, service quality, and the coordinated delivery of Counselling, Social and Emotional Wellbeing (SEWB), Clinical Intake, and Accessibility and Equity services.

Responsibilities

Oversee clinical governance, service quality, and the coordinated delivery of Counselling, Social and Emotional Wellbeing (SEWB), Clinical Intake, and Accessibility and Equity services.
Work closely alongside the Safer Communities Unit and the shared response and prevention of gender-based violence, racism, and discrimination.
Oversee systems, policies and compliance that support safe, consistent responses to risk, acute presentations and complex student matters.
Keep practices aligned with evolving professional and regulatory standards.
Provide therapeutic supervision to counselling staff.
Drive continuous improvement, strengthening evidence-informed practice and building capability across the directorate.

Requirements

Postgraduate qualification in a relevant clinical discipline (e.g., counselling, psychology, social work, or mental health) with significant relevant work experience.
Expert knowledge of wellbeing issues relating to university students, including evidence-based and trauma-informed clinical practice, equity and inclusion, psychosocial safety, psychosocial practice models and systemic work practices.
Detailed understanding of frameworks and strategies for health promotion, prevention and wellbeing related to University issues and responding to drivers affecting student performance, engagement and retention.
Strong communication and collaboration skills with the ability to consult effectively with diverse internal and external stakeholders and support organisational approaches to staff.
Strong leadership experience and understanding of psychological and psychosocial safety frameworks.
Blue Card and current Registration with AHPRA, AASW or ACA.
Satisfactory pre-employment checks, which may include a National Police Check and/or Working with Children Check (where applicable).
Applicants may be required to declare any past or current allegations, investigations or findings relating to gender-based violence.
The successful candidate may also be required to demonstrate that they meet the “fit and proper person” criteria as required under applicable legislation and regulatory frameworks (including ASQA requirements where relevant).
Candidates must hold the full rights to work in Australia to be considered for this appointment.

Skills

Clinical Governance
Clinical Leadership
Clinical Supervision
Complex Case Management
Cultural Safety
Critical Incident Response
Disability Inclusion
Evidence-Informed Practice
Frontline Wellbeing
Higher Education Wellbeing
Legislative Compliance
Mental Health Leadership
Service Quality Improvement
Stakeholder Engagement
Student Mental Health
Trauma-Informed Practice
Wellbeing Strategy
Workforce Capability

Location

CQUniversity Cairns
Townsville
Mackay
Rockhampton
Gladstone
Sydney
Melbourne

Work Type

Continuing
Full-Time
Working from home arrangements negotiable

Experience Level

Senior position
Strong leadership experience

Education Level

Postgraduate qualification in a relevant clinical discipline (e.g., counselling, psychology, social work, or mental health)

Salary/Compensations

Attractive remuneration package

Benefits

17% superannuation (with the choice to join an award-winning superfund)
5.4 weeks annual leave (incl. Christmas and New Year closure)
10 days personal/sick leave, plus 5 days carer’s leave
7.25 hours engaged service leave
Fantastic professional and career development opportunities
Up to 26 weeks (six months) paid parental leave
Access to an Employee Assistance Program and Fitness Passport
Relocation support available

About the Company

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.
At CQUniversity, inclusivity is at the heart of who we are.
We are committed to creating a workplace where everyone feels respected, supported and empowered to succeed regardless of background or ability.
We advance reconciliation through our Stretch Reconciliation Action Plan (RAP), First Nations Workforce Strategy and our First Nations Cultural Competency Framework, strengthening opportunities for First Nations peoples and embedding cultural respect across our organisation.
Through our Disability-Informed Action Plan, we continue to enhance accessibility and inclusion across our University.
As a recognised member of the Hidden Disabilities Sunflower Program, we actively promote awareness and understanding of non-visible disabilities, helping to ensure everyone can bring their whole selves to work and thrive.
CQUniversity is also committed to providing an accessible, equitable and inclusive recruitment and selection process.
The University will provide reasonable adjustments throughout the recruitment, selection, appointment and onboarding process to ensure people with disability can participate on an equal basis with others.

Equal Opportunity

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace.
Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.