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About the Role

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Responsibilities

Perform actual administrative/operational tasks and support team leaders.
Provide added value from a position closest to the client.
Engage in practical tasks as part of a team and develop team management skills under the guidance of superiors and seniors.
Promote the design and improvement of client business processes.
Handle administrative tasks related to HR and general affairs (salary/allowance processing, social insurance, HR system data entry, responding to inquiries).
Handle inquiries from advertisers (corporations and advertising agencies) using web advertising distribution services (guidance on ad distribution terms, operation and troubleshooting of distribution tools, guidance on performance measurement via phone, email, and chat).
Create and update operation manuals.

Requirements

Experience in general administrative work (HR/payroll experience not required).
Experience in a call center.
Enjoys working in a team.
Enjoys working diligently on tasks.
Ability to communicate smoothly using the phone.
Basic PC operation skills (touch typing is a plus).
Business communication skills.
Basic Excel operation skills.
High school diploma or higher.
Minimum of 1 year of work experience.

Skills

Robotic Process Automation (RPA)
AI
Web advertising
Telesales
Customer support
Customer service
Sales
English proficiency (not resistant to using English)
Ability to challenge tasks that are not standardized

Location

Tokyo, Shinjuku-ku
Tokyo, Minato-ku
Yokohama-shi, Naka-ku
Tokyo, Chuo-ku

Work Type

Full-time
Contract

Experience Level

Entry-level
Mid-level

Education Level

High school diploma or higher

Salary/Compensations

Hourly wage: 1,484 JPY ~
Monthly salary: 300,000 JPY
Monthly salary: 296,640 JPY

Benefits

Health insurance
Welfare pension insurance
Employment insurance
Workers' accident compensation insurance
Group insurance (medical coverage, etc./eligibility requirements apply)
Commuting allowance
Leave of absence system (sick leave, childcare leave, family care leave, etc.)
Corporate pension fund
Discount/preferential services (welfare plan)
Cafeteria plan (Accenture Health Insurance Association)

About the Company

Service Delivery Group provides End-to-End services from consulting on business process reform to execution through Business Process Outsourcing (BPO).
Business areas include HR, general affairs, accounting/finance, procurement, sales support, customer service (primarily administrative tasks), technical support, advertising operations, and pharmaceutical R&D.
Standardization and automation of business processes using cutting-edge digital technologies such as Robotic Process Automation (RPA) and AI are performed in operations.
It is possible to be involved in the work without specialized knowledge.
Fixed-term employment contract employee (no relocation required).
Employment period: Fixed term.
However, the total contract period through renewal is limited to the earlier of 3 years or the end of the month in which the employee reaches the age of 70, and no further renewals will be made.
Contract renewal will be judged comprehensively based on the following items at the time of each contract.
Company/project business conditions
Progress of the work being performed
Worker's performance and attitude
Worker's ability
Expected workload after renewal
Probationary period: Yes (1 month) (No change in treatment/salary during that period).
Smoking cessation measures: Indoor smoking (designated smoking area installed).
Overtime allowance: 25% premium for hours exceeding statutory working hours, no premium within prescribed working hours.
Holiday allowance (Sunday work): 35% premium.
Late-night allowance (22:00 to 5:00): 25% premium.
Salary payment: Closing date is the last day of each month, payment on the 25th of the following month.
Holidays: Saturdays, Sundays, national holidays, and other holidays designated by the company/client calendar.
Leave: Year-end and New Year holidays (12/30-1/3), annual paid leave (granted 15 days after 6 months of employment with 80% attendance rate, prorated for short-term/short-hour contracts), sick leave, volunteer leave, maternal protection leave, maternity leave, spouse/life partner birth leave, family care leave, childcare leave, etc.

Equal Opportunity

We believe that no one should be discriminated against based on their differences.
All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.
Our rich diversity enhances our innovation, competitiveness, and creativity, and contributes to better service for our customers and communities.