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About the Role
This role is often the first point of contact when plumbers, contractors and merchants need technical advice, troubleshooting support or product guidance. You'll use your product knowledge every day while building a long-term career with one of Australia's most recognised bathroom and kitchen businesses.
Responsibilities
- Taking calls and emails from plumbers, merchants and customers
- Providing technical advice and product support across our range
- Diagnosing product issues and helping find practical solutions
- Managing enquiries through to resolution
- Recording information accurately in our systems
- Working closely with Customer Service, Sales and Product teams
- Identifying opportunities to improve how we support customers
Requirements
- Strong knowledge of plumbing products and systems
- Experience working within the plumbing industry in any capacity
- Comfortable speaking with tradespeople and customers over the phone
- Good problem-solving skills
- Ability to manage multiple enquiries at once
- Confidence using computer systems and technology
- Must be a citizen, permanent resident or hold all relevant employment visas and approvals for the location and duration of this position.
Skills
- Plumbing product knowledge
- Technical advice
- Troubleshooting support
- Product guidance
- Problem-solving
- Communication
Location
- Prestons
Work Type
- Monday to Friday
- Hybrid working model
Benefits
- Product discounts
About the Company
- GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces.
- With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time.
- Home to Caroma, Methven, Clark and Dorf.