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About the Role

As the Cortex Delivery Lead for Professional Services, you will be the operational engine that runs our consulting team. You will own the day-to-day project operations, team cadence, and engagement frameworks to ensure flawless deployments across Cortex and Cortex Cloud, with a primary focus on Cortex XSIAM.

Responsibilities

• Run the daily/weekly operational cadence for the consulting team.
• Manage day-to-day activities to ensure strong team morale, high performance, and alignment with business objectives.
• Analyze the incoming pipeline, understand consultant skillsets and capacity, and own the assignment of resources to projects (Cortex XSIAM, XDR, XSOAR, Cortex Cloud).
• Proactively manage billable utilization rates, mitigate burnout, and convert consultant downtime into focused strategic initiatives, training, and process uplifts.
• Standardize and own the customer engagement lifecycle (kick-offs, project tracking, status reporting, and communication standards) to guarantee a premium delivery experience, especially for long-term XSIAM transformations.
• Handle project delays, scoping adjustments, and operational customer escalations.
• Keep projects on track and unblock the team from administrative or scheduling hurdles.
• Work closely with technical leadership and management to ensure that operational frameworks support technical methodologies, driving continuous improvement in how we deliver Professional Services.

Requirements

• Proven experience in a delivery management, practice lead, or senior project management role within an IT services, cybersecurity, or professional services organization.
• Exceptional operational leadership skills, with a strong background in resource management, capacity planning, and project staffing/utilization.
• Demonstrated ability to build and enforce engagement frameworks, standardized processes, and quality controls for professional services delivery teams.
• Strong customer-facing skills with the ability to manage expectations, navigate operational escalations, and communicate effectively with enterprise stakeholders.
• Excellent organizational and problem-solving skills, capable of managing multiple moving parts in a high-velocity deployment environment.
• High emotional intelligence and leadership capability to mentor, guide, and manage the day-to-day morale and performance of a consulting team.
• Familiarity with cybersecurity operations, SOC environments, or SIEM/Cloud Security deployments is highly desirable to understand the context of the team's work.

Work Type

• full time

About the Company

• At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life.
• We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking.
• In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry.
• This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion.
• We weave AI into the fabric of everything we do and use it to augment the impact every individual can have.
• We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Equal Opportunity

• Palo Alto Networks is an equal opportunity employer.
• We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
• All your information will be kept confidential according to EEO guidelines.