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About the Role

As a Part-Time Sales Lead, you'll play a key leadership role in creating exceptional customer experiences while supporting the daily operations of the store. You'll serve as the Leader on Duty when the Store Manager or Assistant Store Manager is unavailable, providing direction to the team, driving sales performance, and ensuring our stores consistently deliver the premium experience our collectors expect.

Responsibilities

Deliver an exceptional customer experience by warmly greeting every customer and creating a welcoming, energetic store environment.
Build meaningful relationships with customers by understanding their interests, introducing new collections, and making personalized product recommendations.
Become a knowledgeable brand ambassador by confidently sharing information about POP MART's artists, characters, Blind Boxes, MEGA Collections, collaborations, and company story.
Inspire excitement around new product launches, limited-edition releases, exclusive collectibles, and promotional campaigns.
Accurately process purchases, returns, exchanges, and other transactions using the point-of-sale system.
Support inventory management by receiving shipments, replenishing merchandise, organizing the stockroom, and maintaining inventory accuracy.
Merchandise products according to POP MART visual standards to create an engaging and inspiring shopping experience.
Maintain a clean, organized, and safe sales floor, fitting rooms (if applicable), stockroom, and checkout area.
Assist with store opening and closing procedures as assigned.
Support in-store events, product launches, collector experiences, and community engagement activities.
Follow company policies, operational procedures, and loss prevention standards to protect company assets.
Collaborate with teammates to achieve store goals while contributing to a positive, inclusive, and high-energy team culture.
Maintain flexibility to work evenings, weekends, holidays, and other peak business periods.

Requirements

At least 1 year of customer-facing retail, entertainment, or service industry experience preferred.
Passion for delivering exceptional customer experiences and building genuine customer relationships.
Strong communication and interpersonal skills with the confidence to engage customers in conversation.
Enthusiasm for learning about POP MART's artists, collectibles, characters, and product collections.
Interest in designer toys, collectibles, art, anime, gaming, fashion, pop culture, or related communities is highly valued.
Strong attention to detail with the ability to multitask in a fast-paced retail environment.
Positive attitude with a willingness to collaborate and support teammates.
Ability to work independently while contributing to overall store success.
Comfortable standing and walking for extended periods throughout scheduled shifts.
Ability to lift and move up to 25 pounds.
Basic computer and point-of-sale (POS) system proficiency.
Ability to communicate in multiple languages is a plus.
Must be at least 18 years of age.
Must be able to stand and walk for extended periods throughout scheduled shifts.
Must be able to frequently bend, reach, stoop, kneel, and climb ladders or step stools to stock and retrieve merchandise.
Must be able to regularly lift, carry, push, or move merchandise weighing up to 25 pounds.

Skills

Customer service
Sales
Brand ambassadorship
Inventory management
Visual merchandising
Point-of-sale (POS) system proficiency
Communication
Interpersonal skills
Multitasking

Location

Kenwood Towne Centre

Work Type

Part-Time

Experience Level

1 year of customer-facing retail, entertainment, or service industry experience preferred

Salary/Compensations

$14.50 per hour

Benefits

401k
Health insurance
PTO
Paid sick leave
Family leave
On-the-job training
Leadership development
Stretch assignments

About the Company

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry.
Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.
Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.
As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.
Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Equal Opportunity

POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect.
We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.
Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.
As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.