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About the Role

Join our Waste & Cleansing team as a Business Support Officer and play a key role in providing high-quality business, project and administrative support. Working closely with the Group Manager and broader team, you will help drive the efficient delivery of essential operational services across our City.

Responsibilities

• Provide high-quality administrative, business and project support within a busy and collaborative team.
• Coordinate service requests, communications, meetings and team activities, ensuring timely and effective outcomes.
• Support operational service delivery through reporting, payment processing, project coordination and business administration activities.
• Build strong relationships with internal and external stakeholders while contributing to continuous improvement and service excellence initiatives.

Requirements

• Experience providing administrative, business or project support in a complex and fast-paced environment.
• Strong communication and stakeholder engagement skills, with the ability to build positive working relationships across a diverse range of people.
• Proven experience coordinating activities, supporting projects and managing sensitive and confidential information with professionalism and discretion.
• Well-developed organisational, problem-solving and time management skills, with the ability to use initiative and deliver outcomes in a busy environment.
• Advanced skills in the Microsoft Office suite and proficiency in service request and procurement systems, including TechOne, Pathway and other Council systems.
• The ability to adapt to changing priorities while maintaining accuracy and a high standard of service delivery.
• Tertiary qualification in Business, Management, Administration (or related discipline) or a significant amount of comparable industry experience in an administrative or trade support capacity.
• Must be an Australian or New Zealand citizen or a permanent resident in Australia. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.

Skills

• Microsoft Office suite
• TechOne
• Pathway
• Council systems

Location

• Rydalmere

Work Type

• 35 hrs per week
• Hybrid options
• Full Time Term Contract

Education Level

• Tertiary qualification in Business, Management, Administration (or related discipline) or a significant amount of comparable industry experience

Salary/Compensations

• $91,365 to $100,642 + 12% superannuation

Benefits

• Flexibility: Hybrid working conditions, flexi‑time scheme, additional leave over the Christmas period
• Leave: 14 weeks paid parental leave, 15 days personal leave, Long service leave after 5 years
• Wellbeing: Employee led networks (ERGs), Fitness passport, Flu vaccinations, Employee Assistance Program (EAP), Ongoing wellbeing initiatives, Health insurance discounts.
• Location & Convenience: Central Rydalmere location, free on site parking, Novated leasing available
• Growth: Learning and development programs, leadership pathways, free LinkedIn Learning

About the Company

• The City of Parramatta is in the midst of significant growth and transformation.
• With a community that brings together many cultures, skills and stories, a changing skyline and new investments, this is an exciting time to be part of the journey.
• Parramatta 2050 gives us a clear picture of where we’re heading; a connected, creative and sustainable City with opportunities for everyone.
• Every role at City of Parramatta contributes to this next chapter, helping us build a strong, thriving Parramatta for the people who live, work and spend time here.

Equal Opportunity

• At the City of Parramatta, inclusion and belonging are central to how we work.
• We’re building a workforce that reflects our diverse community and value different perspectives and lived experiences.
• We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, people of all ages, women, culturally and linguistically diverse communities, LGBTQIA+ people, ADF veterans, and others who bring unique perspectives.
• We are committed to a fair, inclusive, and accessible recruitment process and support reasonable adjustments throughout recruitment and employment – contact recruitment@cityofparramatta.nsw.gov.au for a confidential discussion.