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About the Role

As a Customer Outreach Analyst, you will be part of The Star Entertainment Group’s Source of Wealth and Source of Funds processes. You’ll reach out to customers to have respectful, professional conversations about their financial activity, helping to gather and document necessary information while ensuring a positive and transparent experience aligned with service values. This role is pivotal in shaping the success of Gaming Operations at The Star.

Responsibilities

Engage in customer interaction and relationship-based conversations.
Provide a hospitality-first approach, even in more formal or sensitive discussions.
Collect, review, and document customer information, ensuring completeness, accuracy, and alignment with customer profiles.

Requirements

Interest in growing knowledge around the Source of Wealth processes, risk and regulatory requirements.
Exceptional written and verbal communication skills.
Experience engaging with premium guests and handling sensitive conversations.
High attention to detail, ability to maintain confidentiality and demonstrate integrity.
Knowledge of AML/CTF, KYC, SOW, and SOF concepts.
Currently hold a NSW CE (Casino Employee) license.
Able to work a 7-day roster, including evenings.
Eligibility checks are required as part of the recruitment process and ongoing employment.

Skills

Communication skills
Attention to detail
Confidentiality
Integrity
Customer service

Location

Pyrmont
Darling Harbour

Work Type

12-month secondment opportunity
Full-time

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

Competitive Hourly rate, plus penalty rates for weekends and public holidays

Benefits

Complimentary meal on site every day including hot meals, sandwich bar and more
Discounted parking + other transport options
Up to 30% discounts across award winning restaurants and accommodation
Career development, training, and courses via The Star – limitless career opportunities
Mental Health and Wellbeing services
Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
Flexible working options

About the Company

The Star Sydney has been a local landmark for three decades, committed to creating fun in trusted destinations as Australia's premier entertainment hub.
Features extraordinary dining options ranging from award-winning signature restaurants to vibrant casual dining venues and bars.
Dedicated to delivering the ultimate entertainment, hospitality, and dining experiences.
Committed to creating a diverse, equitable and inclusive workplace.
Company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
Awarded the WGEA Employer of Choice for Gender Equality Citation (2022-24).
Recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI).

Equal Opportunity

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.
We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.