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About the Role

Lead the delivery of strategic technology initiatives to enhance tools, systems, and capabilities for the US Fashion boutique network. Own high-impact programs from shaping through execution, driving improvements in retail operations and equipping teams with modern digital tools.

Responsibilities

Shape and champion the strategic direction for boutique technology programs, ensuring alignment with retail and client experience goals.
Own end-to-end program planning, execution, and monitoring across multiple concurrent workstreams.
Direct collaboration with Tech teams and vendors, holding delivery partners accountable for impactful, on-time delivery.
Anticipate, assess, and manage program-level risks and interdependencies.
Lead business, retail, and technology teams in defining program scope, objectives, and KPIs.
Arbitrate scope and priority trade-offs to ensure deliverables create measurable value at the boutique level.
Build strong relationships with various stakeholders to understand needs and serve as a point of accountability for program direction.
Guide stakeholders in shaping expectations and priorities, translating business needs into clear requirements and a coherent solution vision.
Direct and quality-assure the translation of retail business requirements into structured documentation.
Lead solution design decisions in partnership with Tech, ensuring alignment with business priorities and long-term strategy.
Serve as a key liaison and decision-making bridge between retail business teams and technology delivery teams.
Design and lead workshops, working sessions, and steering forums to align stakeholders and drive decisions.
Champion retail stakeholder needs throughout program lifecycles.
Own communication for the program portfolio, delivering clear updates on progress, risks, and achievements.
Establish governance standards and ensure program documentation is maintained to a high standard using tools like Jira and Confluence.
Collaborate with Tech partners on program status updates and leadership materials.
Oversee program-level risk management and resolve escalated issues.
Partner with stakeholders on user acceptance testing strategy and validation of new capabilities.
Enable adoption of new systems and tools by relevant teams.
Support change management and user adoption strategy for boutique teams.
Translate insights into a forward-looking improvement agenda, shaping future program opportunities.
Provide direction, coaching, and mentorship to cross-functional team members.
Model effective delivery leadership, setting expectations and fostering accountability.

Requirements

Minimum of 8 years of project and program management experience.
Track record of leading technology initiatives in retail or retail operations environments.
Deep experience with POS systems, in-store technology platforms, or retail workforce tools is highly valued.
Fluency in Agile or hybrid delivery methodologies.
Experience with Atlassian project management tools (Confluence & JIRA).
Executive-level communication at the intersection of business and technology.
Proven experience leading large, complex technology programs end-to-end, ideally in luxury retail or boutique environments.
Advanced program and project management skills in highly complex, multi-stakeholder environments.
Proven ability to lead through ambiguity and make sound decisions with incomplete information.
Deep expertise in stakeholder management, change management, and user adoption.
Experience influencing senior executives.
Outstanding communication and interpersonal skills; ability to engage, persuade, and present credibly to diverse audiences.
Strong analytical, organizational, and problem-solving abilities.
Experience mentoring, coaching, or guiding project managers and project teams.
A passion for retail excellence, technology innovation, and delivering exceptional client and team experiences.
Curiosity about luxury retail operations and emerging retail technologies.
Experience with Atlassian tools (Jira, Confluence) preferred.
A high level of proficiency in Microsoft 365.
8+ years of project and program management experience leading highly cross-functional initiatives in complex environments.
Experience guiding or mentoring other project managers.
Retail and retail operations experience strongly preferred.

Skills

Project Management
Program Management
Technology Initiatives
Retail Operations
POS Systems
In-store Technology Platforms
Retail Workforce Tools
Agile Methodologies
Hybrid Delivery Methodologies
Atlassian Tools (Jira, Confluence)
Executive-Level Communication
Stakeholder Management
Change Management
User Adoption
Communication Skills
Interpersonal Skills
Analytical Skills
Organizational Skills
Problem-Solving Skills
Mentorship
Coaching
Microsoft 365

Location

NYC Office

Work Type

Partially Remote
Hybrid

Experience Level

Senior
8+ years

Education Level

Project management certification (e.g., PMP) preferred

Salary/Compensations

$87,500 - $130,000

Benefits

Dedicated paid time off for wellbeing
2-week August Office Closure
Wellbeing fund
Parental leave
Fertility support
Milk Stork
Care.com Membership
Generous paid time off policies (vacation, holiday, sick, volunteer days)
401K
Other incentives
Robust healthcare offerings (medical, dental, vision)
MDLIVE (virtual care)
One Medical
Flexible Spending Accounts (Health Care & Dependent Care)
Health Savings Account
Employee Assistance Program
Life insurance
Accidental Death & Dismemberment
Short-term Disability
Long-term Disability
Health Advocate
International Business Travel Accident & Medical
Commuter Transit & Parking

About the Company

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.
We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth.
Diversity and Inclusion: At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all.
We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organization and the connections we have with each other and our clients.
We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
Chanel Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
Employees are encouraged to take time off annually to volunteer through CHANEL Community.
CHANEL also matches employee donations to select charitable organizations.
Sustainability: CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
Arts and Culture: We are committed to extending our legacy of cultural engagement.
Fondation Chanel: Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.
Career and Leadership Development: We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

Equal Opportunity

At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all.
We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organization and the connections we have with each other and our clients.
We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.