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About the Role
Mastercard powers economies and empowers people worldwide. The Personalization Product Manager will drive innovation, delivery, and collaboration to integrate personalization into Mastercard offerings, accelerating adoption across Financial Institutions.
Responsibilities
- Expand and refine personalization-enabled service offerings.
- Develop business cases and ensure P&L alignment for personalization-driven product packages.
- Capture and integrate learnings from past projects.
- Act as a subject matter expert on personalization capabilities to support commercial teams.
- Partner with Sales and account teams to identify and shape new business opportunities.
- Support business development activities.
- Collaborate with Marketing and Sales teams to craft value propositions.
- Own end-to-end delivery of personalization projects.
- Lead the rollout of personalization capabilities.
- Coordinate stakeholders across Product, Delivery, and Commercial teams.
- Act as the main point of contact for internal stakeholders.
- Proactively identify risks, remove blockers, and ensure smooth project progression.
- Ensure continuous alignment between client needs and product evolution.
- Drive reuse of best practices, frameworks, and learnings.
Requirements
- Strong consulting background with demonstrated experience solving complex business challenges.
- Translate client needs into actionable solutions.
- Deep understanding of marketing, customer engagement, personalization, and digital customer experience strategies.
- Proven ability to navigate complex stakeholder environments and influence cross-functional teams.
- Strong communication and stakeholder management skills.
- Experience leading cross-functional initiatives from strategy through execution.
- Manage competing priorities in fast-paced environments.
- Analytical and structured problem solver with a strong bias for action, ownership, and delivering measurable business outcomes.
- Experience in management consulting, marketing consulting, or customer strategy advisory roles.
- Experience with personalization, CRM, digital marketing, marketing technology, or customer engagement platforms.
- Experience working with Financial Institutions, FinTechs, Payments, or related industries.
Skills
- Personalization
- Product Management
- Innovation
- Cross-functional Collaboration
- Sales Enablement
- Business Development
- Marketing
- Customer Engagement
- Digital Customer Experience
- Stakeholder Management
- Project Delivery
- Risk Management
- Problem Solving
- Analytical Skills
Location
- New York City, New York
- Miami, Florida
Work Type
- Full-time
Experience Level
- Senior
Salary/Compensations
- New York City, New York: $156,000 - $265,000 USD
- Miami, Florida: $130,000 - $221,000 USD
Benefits
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- Flexible spending account and health savings account
- Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- Deferred compensation for eligible roles
- Fitness reimbursement or on-site fitness facilities
- Eligibility for tuition reimbursement
About the Company
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
- Together with our customers, we’re helping build a sustainable economy where everyone can prosper.
- We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
- Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Equal Opportunity
- Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
- We hire the most qualified candidate for the role.
- In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.
- Do not include any medical or health information in this email.
- The Reasonable Accommodations team will respond to your email promptly.