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About the Role

As an integral member of the Patient Education and Engagement Program, the Patient Education Coordinator – Web Resources helps create a culture of health literacy, patient education and engagement by participating in the production cycle of electronic UHN patient education publications and resources. The Coordinator works closely with all members of the Patient Education and Engagement team and in partnership with clinical teams and health professions, building education and engagement best practices into daily operations at UHN through a focus on clear communication.

Responsibilities

Stage content for all UHN patient electronic education publications, using finalized content from the Health Communications Specialist and various subject-matter experts
Build and/or update clean, accessible HTML pages for the Health Information section of uhn.ca
Provide expert consultation on clear communication for HTML patient education resources at UHN, including testing content and flagging errors
Collaborate across hospital sites to identify shared education needs and opportunities
Contribute to the development, implementation, and evaluation of strategies that support educational programs and projects across hospital sites
Participate in resource development and quality improvement initiatives
Maintain Patient Education Program editorial policy and publishing procedures and ensures all content meets the highest standards for web accessibility and user-centred design
Support additional tasks and special projects as assigned/ as time allows, including reviewing previously published content for quality improvements, mapping related links and videos to Health Topics pages, and preparing content for transition to a new platform in 2027

Requirements

Completion of post-secondary certificate, diploma, or degree program in communications, web publishing, web content development, or other relevant discipline required.
Proficiency in HTML and CSS
Experience navigating and editing on Microsoft SharePoint or similar enterprise content management systems and familiarity with Microsoft 365 integrations (Power Automate, Lists, Document Libraries) as well as Microsoft Word, Teams, OneDrive and Outlook.
Familiarity with principles of health literacy, accessibility, patient engagement, user centered design, inclusive language and patient education
Outstanding communication (verbal & written), attention to detail, customer service and listening skills that demonstrate compassion, empathy and respect for colleagues, patients, and families
Experience in a healthcare setting and working with interprofessional teams
Ability to work independently in a self-directed manner
Ability to identify connections across different hospitals and programs and meet multiple program needs simultaneously
Ability to work effectively as a team member
Familiarity with theories of health behavior, patient engagement, health literacy, plain language, adult learning theories preferred
Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
All applications must be submitted before the posting close date.
Please ensure you check your email regularly.
A Criminal Record Check may be required of the successful candidate.
Should it be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

Skills

HTML
CSS
Microsoft SharePoint
Microsoft 365 integrations
Power Automate
Microsoft Lists
Microsoft Document Libraries
Microsoft Word
Microsoft Teams
Microsoft OneDrive
Microsoft Outlook
Health literacy
Accessibility
Patient engagement
User centered design
Inclusive language
Patient education
Communication
Attention to detail
Customer service
Listening skills
Compassion
Empathy
Respect
Independent work
Teamwork
Health behavior theories
Adult learning theories

Location

Princess Margaret Cancer Centre

Work Type

Casual
Variable hours

Experience Level

Not specified

Education Level

Post-secondary certificate, diploma, or degree in communications, web publishing, web content development, or other relevant discipline

Salary/Compensations

CAD 32.59 - CAD 48.89 per hour

Benefits

Competitive offer packages
Government organization
Member of the Healthcare of Ontario Pension Plan (HOOPP)
Close access to Transit
UHN shuttle service
Flexible work environment
Opportunities for development and promotions
Multiple corporate discounts (travel, restaurants, parking, phone plans, auto insurance)
On-site gyms

About the Company

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital.
With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre.
As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.
UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine.
UHN is a research hospital affiliated with the University of Toronto.
UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Equal Opportunity

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace.
Requests for accommodation can be made at any stage of the recruitment process.
Applicants need to make their requirements known.