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About the Role

Join RBC as the ATM Lead Site Reliability Engineer and lead the reliability, scalability, and performance of our critical ATM infrastructure. This hybrid role combines strategic leadership with hands-on systems engineering expertise in managing a 4,000 ATM fleet. You'll drive operational excellence through technology, process optimization, and cross-functional collaboration while making a meaningful impact at one of the world's most respected financial institutions.

Responsibilities

Act as the final escalation point for critical outages and lead 24/7 incident response with rapid resolution of customer-impacting issues
Lead strategic direction and continuous improvement initiatives across ATM operations
Manage cross-functional teams and stakeholders to execute upgrade and operational change management
Oversee end-to-end reliability of the ATM ecosystem (hardware, software, network) ensuring 99.7% availability
Manage deployment and pre-production systems ensuring compliance with established standards
Coordinate implementation of new infrastructure, applications, and IT services to enhance operations
Generate performance metrics (SLOs/SLAs/SLIs) and maintain regulatory compliance and security standards
Serve as primary relationship owner for vendor field services, maintenance, and internal technology teams

Requirements

5-7 years of experience in ATM technology management or financial services technology
Proven leadership experience managing cross-functional teams and stakeholders
Strong experience with Windows 10/11, Windows Server, Active Directory, and scripting (PowerShell/Python/Linux)
Expertise in networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls) and ITIL framework
Knowledge of banking regulations, compliance requirements, financial transaction processing, and business reporting tools (Tableau/Power BI)
Experience managing large-scale distributed/point of sales ecosystems
Experience with Splunk, Elastic Search, Grafana, MECM (SCCM), or ServiceNow platforms

Skills

Agile Methodology
Group Problem Solving
IT Systems Integration
Organizational Leadership
Product Services
Software Development Life Cycle (SDLC)
System Applications
System Integration Testing (SIT)
Systems Software

Location

Toronto, Canada

Work Type

Hybrid
Full time

Experience Level

5-7 years

Benefits

A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Commissions
Stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

About the Company

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Equal Opportunity

We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.