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About the Role

The Lifestyle Coordinator plays an integral role in supporting the day-to-day management of the community to achieve resident retention goals. This role works closely with the Community Manager and Sales Consultants to assist in the move-in process, coordinate programs and resident events, and manage sales and marketing efforts for the community.

Responsibilities

• Greet prospects and residents, ensuring their comfort while awaiting assistance.
• Answer phone calls, route calls appropriately, and assist with service request callbacks.
• Manage the guest suite schedule, ensuring payment and cleanliness.
• Manage the loading dock and/or elevator schedule for move-ins and move-outs.
• Document package deliveries and notify residents within 24 hours.
• Ensure all amenities are in tour condition and prepared for resident use.
• Develop and execute innovative events, services, and programs utilizing amenity space.
• Maintain detailed information on local area services and businesses.
• Build and maintain positive relationships with concierge vendors and local businesses.
• Offer recommendations to residents on services and needs.
• Stay updated on community events.
• Monitor and respond to the Lifestyle E-mail Account.
• Collaborate with the Lifestyle Team to ensure timely email responses.
• Create marketing and awareness for events, programs, services, and initiatives.
• Produce the monthly calendar, newsletter, and flyers.
• Submit items for Resident Portal postings.
• Participate in ensuring Greystar sales and marketing program standards are met.
• Provide input into property portfolio budgets related to planned activities and resident retention.
• Manage expenses to budget.

Requirements

• Must be able to manage package deliveries.
• Must be able to manage amenity space.
• Must be able to maintain detailed information on local area restaurants, shops, delivery places, and other pertinent information.
• Must be able to maintain positive relationships and contacts with concierge vendors and local businesses.
• Must be able to offer recommendations to residents on a variety of services or needs.
• Must be able to keep up to date on events within the community.
• Must be able to monitor and respond to Lifestyle E-mail Account.
• Must be able to work with the Lifestyle Team to ensure messages are responded to in a timely fashion.
• Must be able to create marketing and awareness of events, programs, services, and initiatives.
• Must be able to create and produce the monthly calendar, newsletter, and flyers with activities and events.
• Must be able to monitor and submit items for Resident Portal postings.
• Must be able to participate in ensuring Greystar sales and marketing program standards and benchmarks are being met.
• Must be able to provide input into the development of budgets within the property portfolio as it relates to planned activities and resident retention.
• Must be able to manage expenses to budget.

Skills

• Customer service
• Sales
• Marketing
• Event planning
• Communication

Location

• Charleston, South Carolina

Work Type

• Full-time

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off (15 days vacation, 4 personal days, 10 sick days, 11 paid holidays).
• Birthday off after 1 year of service.
• Additional vacation accrued with tenure.
• Onsite housing discount at Greystar-managed communities (subject to discount and unit availability).
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave.
• Lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

About the Company

• Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing.
• Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.
• Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.
• Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management.
• Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.
• Learn more at www.greystar.com.

Equal Opportunity

• Greystar will consider for employment qualified applicants with arrest and conviction records.
• Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.