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About the Role

The position is responsible for managing commercial banking depository accounts to maximize profitability to the bank with acceptable risk through relationship management and business development. The Commercial FSR takes ownership of all tasks and challenges encountered in the operation of their assigned position.

Responsibilities

• Opens new deposit accounts and understands the financial services offered by the bank, specializing in business and treasury products and services.
• Serves as primary contact between customer/retail/treasury management to ensure a seamless process for customers.
• Seeks opportunities for new depository or treasury management business within existing portfolios and through networking.
• Serves customers quickly, accurately, efficiently, and confidentially according to South State Bank Gold Customer Service Standards.
• Ensures integrity and timeliness of client information, documentation, and data.
• Addresses customer concerns and/or issues with courtesy and discretion, focusing on customer satisfaction.
• Escalates and/or redirects customers to other resources for assistance as required.
• Assesses and effectively manages all risks associated with job function within SSB compliance and regulations.
• Ensures compliance with all banking regulations, including Regulation CC and Bank Secrecy Act.
• Works with Commercial Relationship Managers and other Commercial staff to support and increase business development efforts.
• Works with the Consumer team to service and support all customers.
• Develops a strong understanding of customer-facing technology and can enroll customers in self-service options.
• May represent the bank in meetings with customers, prospects, and industry associations to develop new business.
• Expands deposit base opportunities to develop a book of business over time.
• May initiate and/or service Consumer and/or BLE loans.

Requirements

• High School diploma or equivalent general education certificate (GED) and a minimum of 5 years of banking experience preferably in a customer service/sales/FSR position.
• Previous experience managing depository relationships preferred.
• Bachelor’s degree preferably in business, accounting, or finance and a minimum of 3 years of banking experience preferably in a customer service/sales/FSR position.
• Familiarity with treasury management services and other banking products.
• Strong entrepreneurial spirit to drive customer satisfaction and bank profitability.
• Ability to form effective relationships within the organization to deliver the best client service.
• General banking knowledge.
• Sound technical skills.
• General knowledge of laws and regulations, and compliance related to commercial banking.
• Demonstrated ability to negotiate on behalf of the bank and borrower while appropriately balancing risk and shareholder value.
• Proven ability to identify client depository and treasury management opportunities.
• Strong verbal, written, and interpersonal skills, as well as analytic and problem-solving skills.
• Ability to work in a team environment and demonstrate flexibility as business dictates.
• Ability to work with minimal supervision.
• Ability to make independent decisions related to job responsibilities.
• Fluent in reading, writing, and speaking English.
• Must be able to effectively access and interpret information on computer screens, documents, reports, cash denominations and identify customers.
• Requires a large amount of time in front of a computer, sitting or standing.
• Willing to travel for meetings and classes.
• Must be able to stand and/or sit for long periods of time.
• May require bending and reaching.

Skills

• Business and treasury products and services
• Customer service
• Relationship management
• Business development
• Networking
• Negotiation
• Analysis
• Problem-solving
• Interpersonal communication
• Technology utilization

Location

• 1011 W. 40th St., Ste. 100 Austin, Texas 78756

Work Type

• Onsite

Experience Level

• Minimum of 5 years of banking experience
• Minimum of 3 years of banking experience

Education Level

• High School diploma or equivalent
• Bachelor’s degree preferably in business, accounting, or finance

About the Company

• SouthState is known for combining personal relationships with forward-thinking solutions.
• We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence.
• At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose.

Equal Opportunity

• Equal Opportunity Employer, including disabled/veterans.