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About the Role

As a Senior Commercial Home Investment Lending Manager (CHILM), you will deliver business objectives and mentor, coach, and influence team members and other accredited lenders. You will manage intrinsic commercial stakeholder relationships, partner with the Regional Manager, and foster a positive, problem-solving environment.

Responsibilities

• Identify appropriate products and solutions for mid-market commercial clients.
• Partner with commercial bankers to deepen relationships and achieve whole of wallet.
• Drive portfolio growth by maximizing customer inflow and minimizing attrition.
• Contribute to district performance by outperforming individual targets.
• Develop local market knowledge, highlight trends, and drive referrals.
• Identify business development opportunities and refer business back into the branch network and Commercial partners.
• Embrace change and continuous improvement by understanding other ANZ teams' roles.
• Lead improvement initiatives across the region.
• Train and coach other lenders and resolve complex problems.
• Build expert credit capability within the team and workshop transactions.
• Provide a feedback loop between leadership and lenders.
• Deliver excellent customer service and act on customer feedback.
• Provide a seamless customer experience in collaboration with business partners.

Requirements

• Previous credit experience with deep product and market knowledge.
• Proven ability in achieving results through relationship sales & customer service.
• Strong interpersonal skills, with a proven track record of developing relationships across teams.
• Strong financial acumen with understanding of different lending structures.
• Extensive relationship management and negotiation skills.
• Excellent interpersonal and communication skills.
• Embraces change.
• Proactive and shows initiative in building long term reciprocal relationships with stakeholders.
• High attention to detail and commitment to quality.
• Contributes to a collaborative environment.

Location

• Metro Sydney, NSW

Work Type

• Permanent
• Full-time

Experience Level

• Senior

Benefits

• Access to health and wellbeing services
• Discounts on selected products and services from ANZ

About the Company

• ANZ is shaping a world where people and communities thrive by improving the financial wellbeing and sustainability of millions of customers.
• ANZ offers a range of flexible working arrangements.
• ANZ celebrates the diverse backgrounds, perspectives, and life experiences of its people.
• ANZ is committed to building a workplace that reflects the diversity of the communities it serves.

Equal Opportunity

• We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
• If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.