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About the Role

The Four Seasons Hotel Marunouchi Tokyo is seeking a Commercial Director to drive top-line results across Sales, Marketing, Revenue Management, Reservations, Catering, and Public Relations. This role involves strategic and operational decision-making, maximizing revenue, profitability, and market share while upholding Four Seasons' service and brand standards.

Responsibilities

• Lead, coach, and develop a high-performing commercial team including Sales, Catering, Revenue Management, Reservations, Marketing, and Public Relations.
• Foster a dynamic, collaborative, and high-performance culture.
• Partner closely with the General Manager, Planning Committee, and Third Party partners to align resort business plan with revenue-generating strategies.
• Build trust with internal and external stakeholders including Ownership and Corporate leadership.
• Represent the resort in commercial forums, travel as required, and maintain strong relationships within the Four Seasons network and the broader luxury hospitality sector.
• Provide strategic guidance in terms of Revenue & Distribution.
• Develop and implement robust pricing and revenue strategies to maximize RevPAR and overall profitability.
• Ensure alignment across sales channels and consistent performance across key KPIs.
• Drive revenue accountability across all departments.
• Oversee key account management and provide support for strategic partnerships.
• Lead the development and execution of sales strategies to optimize group, transient, and corporate segments.
• Approve sales travel budgets, review team performance, and set ambitious but achievable goals.
• Ensure effective deployment of resources across both properties to maximize market opportunities.
• Develop and execute an integrated Annual Marketing Plan that supports brand positioning and commercial goals.
• Direct all digital and traditional marketing activities, including SEO, PPC, social media, content, and campaign strategy.
• Ensure both resorts maintain a compelling presence on Four Seasons platforms and across third-party channels.
• Monitor market trends and ensure both properties stay ahead of competitors in positioning, messaging, and customer engagement.
• Oversee the Public Relations strategy and initiatives with local agencies and corporate support.
• Champion a thoughtful and consistent brand voice across all channels.
• Lead the development of targeted campaigns and partnerships that drive awareness and preference in key feeder markets.

Requirements

• Minimum of three to five years’ experience in a Commercial Director role within luxury hospitality.
• Resort / hotel pre-opening experience in Asia preferably.
• Proven track record in Sales, Marketing, and Revenue Management, preferably with Four Seasons or comparable luxury brands.
• Strong financial and budget management acumen.
• Strong knowledge of the Japan market preferable or worked in Asia.
• Creative mindset with the ability to identify new opportunities and innovate within a structured brand environment.
• High degree of professional integrity and a hands-on, collaborative approach.
• Flexibility to travel to key markets as needed.
• Fluency in English required; additional language skills are an asset.

Skills

• Sales
• Marketing
• Revenue Management
• Reservations
• Catering
• Public Relations
• Leadership
• Communication
• Financial management
• Budget management
• SEO
• PPC
• Social media
• Content strategy
• Campaign strategy

Location

• Tokyo

Work Type

• Full-time

Experience Level

• 3-5 years

Education Level

• Bachelor’s degree in Business, Marketing, or Hospitality Management preferred

About the Company

• Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect.
• The company is dedicated to creating exceptional guest experiences through a world-class employee experience and company culture.
• Four Seasons believes in recognizing individuals and creating lasting impressions through genuine connections.