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About the Role
As a Shinagawa Site Manager at JLL Work Dynamics, you will provide Facility Management and Office Services while working on portfolios of projects with prestigious clients. This role combines facility operations with strategic client partnership, requiring you to establish and foster strong relationships with key stakeholders, act as the client's single point of contact in the region for strategy, implementation and escalation for capital works, and spearhead client's process for business approval in the region. You will identify, develop, and gather key resources to lead Site Facility Management, communicate and drive compliance in data capture for reporting systems, and ensure changes to scope or budget are managed in compliance with client procedures while guiding IFM teams to deliver operations.
Responsibilities
- Establish and foster strong relationships with key stakeholders while acting as client's single point of contact for strategy and implementation
- Spearhead client's process for business approval in the region while reviewing before formal submission into client's systems
- Identify, develop, and gather key resources to lead Site Facility Management while communicating and driving compliance in data capture
- Ensure changes to scope or budget are reported and managed in compliance with client procedures while guiding IFM team delivery
- Act as point of escalation liaising with Lead Facility Manager and JLL Country leads to resolve project stress matters
- Promote continuous quality monitoring and drive improvement on operation and documentation while ensuring best practices
- Advocate for and assure compliance of Health and Safety best practice with JLL and client policy while optimizing business processes
- Oversee and direct construction for assigned projects from conception to completion while collaborating with JLL teams and professionals.
Requirements
- At least 7 years of working experience in Facility Management with 5 years of team management experience and 3-5 years in project/program management
- Possess good IT skills with proficiency in MS Applications including Excel, Word and PowerPoint for comprehensive project coordination
- Customer-centric approach with meticulous and organized work style, team player mentality, and integrity and honesty in all interactions
- Possess good interpersonal, oral and written communication skills with strong presentation skills for stakeholder engagement
- Must be prepared to query if procurement guidelines/procedures are not in order while working well with key stakeholders
- Ability to establish and maintain good relationships with colleagues while communicating effectively orally and in writing
- Positive influence to others with active listening skills and team player mentality to motivate and engage with colleagues
- Understanding of facility management operations including capital works, business approval processes, and compliance requirements.
- Business level Japanese and English proficiency
- Understanding of Japanese business culture and stakeholder management in Tokyo-Shinagawa location.
Skills
- Facility Management
- Team Management
- Project/Program Management
- MS Applications (Excel, Word, PowerPoint)
- Customer-centric approach
- Interpersonal skills
- Oral and written communication skills
- Presentation skills
- Stakeholder engagement
- Health and Safety best practices
- Quality monitoring
- Business process optimization
- Construction oversight
- Contractual obligations management
- Strategic portfolio planning
- Reporting and business intelligence systems
Location
- On-site
- Tokyo, Japan
- Shinagawa
Work Type
- On-site
- Full-time
Experience Level
- 7+ years in Facility Management
- 5+ years in Team Management
- 3-5 years in Project/Program Management
Benefits
- Industry leading internal mobility policy
- Flexible career development program
- Opportunity to work with world's leading businesses
- Chance to make long-lasting professional connections
- Inclusion and belonging across teams
About the Company
- JLL empowers employees to shape a brighter way forward by combining world-class services, advisory, and technology for clients in the real estate industry.
- The company is committed to hiring and empowering talented individuals to thrive, grow meaningful careers, and find a place where they belong.
- JLL fosters an entrepreneurial, inclusive culture where employees succeed together.
- JLL is collectively shaping a brighter way for clients, employees, and the real estate industry through collaboration, innovation, and optimism.
- JLL supports employee wellbeing and champions inclusivity and belonging.
Equal Opportunity
- JLL is an Equal Opportunity Employer committed to diversity and inclusion.
- JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.