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About the Role
We are seeking a Customer Service Department Storage Group Staff (Reinstatement Representative) to solve critical problems and provide value for the future of our business. Our customers are our top priority, and many end-users rely on our products and services for peace of mind in their daily lives.
Responsibilities
- Checking documents for reinstatement applications.
- Communicating assessment results for reinstatements.
- Managing the payment of reinstatement insurance premiums.
- Responding to inquiries related to the above duties.
Requirements
- At least 2 years of practical experience in life insurance operations or equivalent experience.
- Experience in creating or editing administrative manuals for insurance operations.
- Native-level Japanese written and oral communication skills.
- Excellent communication skills (oral, written, presentation).
- Understanding of insurance products and operations is desirable.
- Problem-solving and decision-making abilities.
- Desire for continuous improvement and customer-centric thinking.
- PC skills (Access, Excel, Word, PowerPoint, etc.), particularly basic database creation in Access and experience using functions and VBA in Excel is a plus.
- English proficiency is a plus.
- Insurance-related qualifications (life insurance courses or life insurance university) are desirable.
Skills
- Japanese Language Proficiency
- Communication Skills
- Insurance Product Knowledge
- Problem Solving
- Decision Making
- Continuous Improvement
- Customer Centricity
- PC Skills
- Access
- Excel
- Word
- PowerPoint
- VBA
- English Language Proficiency
- Insurance Qualifications
Location
- Hatsudai Headquarters, Tokyo
Work Type
- Hybrid
- Full-time
Experience Level
- 2+ years of experience in life insurance operations
Education Level
- Life insurance courses or life insurance university qualifications are desirable
Salary/Compensations
- Commensurate with experience and ability, determined by company regulations.
- Commuting allowance provided (according to company regulations).
- Variable bonus paid annually (based on individual and company performance).
Benefits
- Social insurance (health, pension, employment, workers' compensation).
- Benefit One.
- Various training programs (including English and Japanese training).
- Childcare and nursing care leave systems.
- Babysitter support system.
- Introduction of wiwiw system (support system for returning to work after childcare leave).
- Retirement plan.
About the Company
- Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
- Our mission is to make decisions easier and contribute to a better life.
- We aim to be a leadership team for your growth and success.
- We are leaders driving industry transformation.
- We strive to do our best every day.
Equal Opportunity
- Manulife is an Equal Opportunity Employer.
- At Manulife/John Hancock, we embrace our diversity.
- We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
- We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
- It is our priority to remove barriers to provide equal access to employment.
- A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
- All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
- To request a reasonable accommodation in the application process, contact hr@manulife.com.